Jerzey Erickson
Bondurant ,IA
Summary
Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
5
5
years of professional experience
Work History
Head Dispatcher
Commercial Service Innovation
Bondurant, IA
12.2024 - Current
- Coordinated daily dispatch operations to ensure timely service delivery.
- Managed routing logistics to optimize fleet performance and minimize delays.
- Developed training materials for new dispatch personnel to enhance efficiency.
- Oversaw compliance with safety regulations and company policies in dispatch processes.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Coordinated with multiple departments for smooth operations, ensuring all dispatches were handled promptly and effectively.
- Managed customer accounts and invoicing.
- Tracked and monitored vehicle performance and maintenance.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Answered phone calls and responded to customer emails.
Dispatcher
Schaal Plumbing, Heating And Cooling
Johnston, IA
06.2021 - Current
- Answered phone calls and responded to customer emails.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Generated reports to track deliveries and maintain proper records and documentation.
- Analyzed customer feedback and provided solutions to improve customer service.
- Closely monitored dispatch board to triage and prioritize over 500 daily calls.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Sent out drivers to assist 150+ hourly callers based on locations, needs and worker availability.
- Provided customers with information on products and services.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Managed customer accounts and invoicing.
- Utilized customer feedback to improve customer service.
- Assisted in resolving customer complaints and grievances.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Education
Bondurant-Farrar High School
Bondurant, IA05.2020
Skills
- Microsoft Excel
- Active Listening
- Vehicle Dispatch
- Microsoft Windows
- Train Employees
- Customer Service
- Effective Communication
- Dispatching Field Personnel
- Microsoft Word
- Critical Thinking
- Prioritizing Calls
- Customer Relationship Management
- Time Management
- Call Center Software
- Creating New Estimates
- Invoicing Out Jobs
- Service Titan Experience
Timeline
Head Dispatcher
Commercial Service Innovation
12.2024 - Current
Dispatcher
Schaal Plumbing, Heating And Cooling
06.2021 - Current
Bondurant-Farrar High School