Jesika Gagner
Lubbock,TX
Summary
Hi, my name is Jesika Gagner. I would first like to thank you for taking the time to review my resume. Below you will find my education, certificates, skills, and job experiences listed.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Automotive Technician
Cavender Audi
11.2025 - Current
- Performed oil changes and fluid checks to ensure vehicle performance and safety.
- Utilized diagnostic tools to identify and resolve maintenance issues efficiently.
- Maintained compliance with safety standards and procedures in service operations.
- Trained junior technicians on best practices for lube services and equipment usage.
- Streamlined processes for oil disposal, enhancing environmental compliance efforts.
- Conducted routine inspections of vehicles, identifying potential problems proactively.
- Enhanced customer satisfaction through effective communication of service recommendations.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Performed thorough vehicle inspections to identify potential problems before they escalated into costly repairs.
- Kept shop areas neat, clean, and free of safety hazards.
- Dismounted and mounted tires to perform air checks, rotations, and rebalances.
- Collaborated with service advisors to ensure accurate estimates were provided for anticipated repair costs while maintaining open lines of communication with customers throughout the process.
Porter
Sonic Automotive
08.2025 - 11.2025
- Coordinated vehicle deliveries and pickups to optimize workflow efficiency.
- Conducted thorough inspections of vehicles for quality assurance prior to delivery.
- Assisted customers with inquiries, enhancing service satisfaction and support.
- Maintained cleanliness and organization of vehicle inventory areas, ensuring operational safety standards.
- Managed parking logistics to ensure efficient vehicle flow and organization.
- Maintained cleanliness and appearance of vehicles in line with company standards.
- Coordinated with service staff to facilitate timely vehicle servicing and maintenance.
- Trained new porters on operational procedures and safety protocols.
- Oversaw inventory management of car keys and security measures for vehicles.
- Picked up vehicles from and delivered vehicles to customers as directed by management.
Overnights Receiver/ Stocker
Lowes Home Improvment
03.2025 - 08.2025
- Unloaded and organized delivery shipments, stocking shelves quickly and accurately to maintain full merchandise availability by store opening.
- Recovered sales floor by refacing products, organizing displays, and ensuring all aisles were clean and shoppable.
- Conducted nightly inventory checks and corrected stock discrepancies in coordination with management.
- Operated pallet jacks and stock carts safely to transport heavy merchandise throughout the store.
- Maintained a fast-paced workflow under minimal supervision while adhering to safety protocols and productivity goals.
- Collaborated with team members to complete department resets, seasonal changes, and backroom organization.
Cabinet designer
Lowes home improvement
10.2024 - 03.2025
- Designed custom kitchen cabinet layouts tailored to client needs, spatial constraints, and aesthetic preferences using software such as 2020 Design and AutoCAD.
- Consulted with clients in-person and virtually to discuss design ideas, material options, and budgets, ensuring a smooth planning-to-installation experience.
- Prepared detailed drawings, 3D renderings, and project quotes for residential and commercial kitchen remodels.
- Coordinated with contractors, installers, and manufacturers to ensure accurate order placement and timely project completion.
- Stayed current on trends in cabinetry, hardware, and interior design to recommend innovative solutions.
- Managed multiple client projects simultaneously while maintaining a high level of accuracy and customer satisfaction.
Appliance Sales Specialist
Lowes home improvement
07.2024 - 10.2024
- Advised customers on a wide range of home appliances including refrigerators, washers/dryers, ovens, and dishwashers based on their needs, preferences, and budget.
- Maintained expert-level knowledge of product specifications, energy ratings, and warranties to guide informed purchasing decisions.
- Consistently exceeded monthly sales goals by offering personalized solutions and promoting add-ons such as extended warranties and delivery services.
- Built lasting relationships with customers through follow-up communications, post-sale support, and professional service.
- Coordinated with delivery teams, installers, and manufacturers to ensure seamless order fulfillment and issue resolution.
- Trained new team members on product lines, sales techniques, and POS systems.
Associate
Cozy Little Kennel
09.2023 - 07.2024
- Provided daily care for up to 30+ dogs of various breeds, sizes, and temperaments in both daycare and overnight boarding settings.
- Supervised group play to ensure safe social interactions, intervening quickly when necessary to prevent conflicts or injuries.
- Followed strict feeding, medication, and cleaning schedules to maintain the health and hygiene of all animals in care.
- Communicated with pet owners during drop-off/pick-up to provide updates, address concerns, and build trust-based relationships.
- Cleaned and sanitized kennels, play areas, and equipment according to health and safety protocols.
- Assisted with behavioral observations, intake assessments, and special care instructions for dogs with medical or emotional needs.
Waitress/bartender/barista/dishwasher/supervisor
The Funky Bear cafe, Battlement Mesa
06.2023 - 09.2023
- Delivered excellent customer service in multiple front-of-house roles, including greeting guests, taking orders, and ensuring timely, accurate food and drink delivery.
- Prepared a variety of coffee beverages, cocktails, and specialty drinks while maintaining consistency, cleanliness, and speed.
- Maintained high standards of cleanliness in both kitchen and dining areas by washing dishes, restocking utensils, and following sanitation procedures.
- Handled cash and card transactions, balanced register drawers, and closed out shifts with accuracy and accountability.
- Trained new staff in POS systems, drink prep, customer service, and health code compliance.
- As a shift supervisor, managed team flow, resolved customer issues, and ensured smooth transitions between morning and evening operations.
- Adapted quickly to different roles based on daily staffing needs, supporting both back-of-house and front-of-house teams.
Caregiver
Comfort Keepers, Grand Junction, CO
02.2023 - 06.2023
- Provided compassionate, one-on-one care for elderly clients in their homes, focusing on those with mental health conditions such as dementia, Alzheimer's, and depression.
- Assisted with daily living tasks including bathing, dressing, meal preparation, medication reminders, and mobility support while promoting independence and dignity.
- Created a calm, structured home environment to help reduce confusion, anxiety, and agitation in clients with cognitive impairments.
- Built trusting relationships through consistent emotional support, companionship, and patience, helping clients feel safe and valued.
- Communicated regularly with family members, nurses, and mental health professionals to report changes in behavior or condition and to ensure continuity of care.
- Kept detailed records of daily activities, mood changes, medications, and safety incidents in accordance with privacy standards.
- Encouraged engagement through light exercise, conversation, and memory-enhancing activities suited to each client's needs and abilities.
Lead/Manager
The Children's Place, Grand Junction, CO
08.2022 - 02.2023
- Supervised daily store operations including opening/closing procedures, cash handling, and staff scheduling to ensure smooth, efficient shifts.
- Led a team of sales associates by providing hands-on coaching, performance feedback, and training on customer service standards, visual merchandising, and POS systems.
- Consistently met or exceeded store sales goals through effective team motivation, upselling strategies, and targeted promotions.
- Maintained store appearance by executing visual merchandising plans, replenishing stock, and organizing displays in accordance with brand standards.
- Resolved customer issues and returns professionally, ensuring satisfaction while upholding company policies.
- Managed inventory tasks such as stockroom organization, shipment processing, and loss prevention audits.
- Served as acting manager in the absence of the Store Manager, including overseeing payroll, store communications, and team leadership.
- Developed training programs for staff to increase efficiency and product knowledge.
Sales Associate
Boot Barn, Grand Junction, CO
04.2022 - 08.2022
- Assisted customers in selecting western wear, work boots, jeans, and accessories by providing knowledgeable recommendations based on fit, function, and style preferences.
- Maintained up-to-date product knowledge across multiple brands, including Arhat, Justin, and Carhartt, to offer accurate sizing and performance guidance.
- Delivered friendly, personalized service while handling fitting rooms, special orders, returns, and exchanges.
- Supported daily store operations, including restocking shelves, organizing displays, and processing transactions using POS systems.
- Promoted store credit card and loyalty programs, consistently meeting or exceeding sign-up goals.
- Ensured a clean, organized, and visually appealing sales floor in line with Boot Barn's merchandising standards.
- Worked collaboratively with team members to meet sales targets and provide a positive shopping experience for every customer.
Receptionist
Great Clips, Rifle co
08.2018 - 02.2022
- Welcomed clients with a friendly and professional demeanor, creating a positive first impression and maintaining a welcoming salon environment.
- Managed check-ins, walk-ins, and appointment scheduling using salon software to ensure efficient flow and minimized wait times.
- Answered phones, responded to customer inquiries, and provided information about services, stylists, promotions, and pricing.
- Supported stylists by organizing client flow, cleaning stations, restocking supplies, and maintaining lobby cleanliness.
- Handled cash and card transactions, processed coupons, and balanced the register at the end of shifts.
- Promoted salon products and upsold services to help meet weekly sales goals.
- Resolved minor client issues promptly and professionally, escalating concerns to management when necessary.
Education
High School -
De Beque Undivided High School
De Beque, CO05-2022
Skills
- Inventory management
- Stock replenishment
- Shelf organization
- Time management
- Physical stamina
- Attention to detail
- Working independently
- Safety awareness
- Interior design principles
- Space planning
- CAD software (eg, 2020 Design, AutoCAD)
- Client consultations
- Creative problem solving
- Technical drawing interpretation
- Product knowledge (cabinet materials, finishes, styles)
- Project coordination
- Customer needs assessment
- Product demonstration
- Upselling techniques
- Sales and CRM software
- Appliance features and specs knowledge
- Communication & persuasion
- Post-sale support
- Goal-oriented mindset
- Animal behavior handling
- Pet safety and hygiene
- Feeding and medication routines
- Playgroup supervision
- Cleaning and sanitizing
- Customer communication
- Emergency response knowledge
- Multitasking in high-energy settings
- Customer service excellence
- Food and beverage prep
- POS systems
- Multitasking under pressure
- Team leadership
- Sanitation and health codes
- Conflict resolution
- Cash handling
- Compassionate patient care
- Mental health awareness
- Medication reminders
- Daily living assistance (ADLs)
- Observational reporting
- Home safety protocols
- Crisis intervention
- Emotional support and companionship
- Strong work ethic
- Changing tires
- Problem-solving
- Changing oil
- Valid Driver's license
- Hand and power tools
- Brake systems understanding
- Preventive Maintenance
- Replacing parts
- Customer service
- Brake systems
- Inspecting vehicles
- Tire services
- Estimating work
- Maintaining records
- Maintenance scheduling
- Bay management
Certification
- Valid driver's License February 2020
- Elderly care and cleaning certificate 2023
- TIPS certification 2023
Timeline
Automotive Technician
Cavender Audi
11.2025 - Current
Porter
Sonic Automotive
08.2025 - 11.2025
Overnights Receiver/ Stocker
Lowes Home Improvment
03.2025 - 08.2025
Cabinet designer
Lowes home improvement
10.2024 - 03.2025
Appliance Sales Specialist
Lowes home improvement
07.2024 - 10.2024
Associate
Cozy Little Kennel
09.2023 - 07.2024
Waitress/bartender/barista/dishwasher/supervisor
The Funky Bear cafe, Battlement Mesa
06.2023 - 09.2023
Caregiver
Comfort Keepers, Grand Junction, CO
02.2023 - 06.2023
Lead/Manager
The Children's Place, Grand Junction, CO
08.2022 - 02.2023
Sales Associate
Boot Barn, Grand Junction, CO
04.2022 - 08.2022
Receptionist
Great Clips, Rifle co
08.2018 - 02.2022
High School -
De Beque Undivided High School