Jesika Gagner
Lubbock,TX
Summary
Hi, my name is Jesika Gagner. I would first like to thank you for taking the time to review my resume. Below you will find my education, certificates, skills, and job experiences listed.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Automotive Technician
Cavender Audi
Lubbock, TX
11.2025 - Current
- Performed oil changes and fluid checks to ensure vehicle performance and safety.
- Utilized diagnostic tools to identify and resolve maintenance issues efficiently.
- Maintained compliance with safety standards and procedures in service operations.
- Trained junior technicians on best practices for lube services and equipment usage.
- Streamlined processes for oil disposal, enhancing environmental compliance efforts.
- Conducted routine inspections of vehicles, identifying potential problems proactively.
- Enhanced customer satisfaction through effective communication of service recommendations.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Performed thorough vehicle inspections to identify potential problems before they escalated into costly repairs.
- Kept shop areas neat, clean, and free of safety hazards.
- Dismounted and mounted tires to perform air checks, rotations, and rebalances.
- Collaborated with service advisors to ensure accurate estimates were provided for anticipated repair costs while maintaining open lines of communication with customers throughout the process.
Porter
Sonic Automotive
Glenwood Springs, CO
08.2025 - 11.2025
- Coordinated vehicle deliveries and pickups to optimize workflow efficiency.
- Conducted thorough inspections of vehicles for quality assurance prior to delivery.
- Assisted customers with inquiries, enhancing service satisfaction and support.
- Maintained cleanliness and organization of vehicle inventory areas, ensuring operational safety standards.
- Managed parking logistics to ensure efficient vehicle flow and organization.
- Maintained cleanliness and appearance of vehicles in line with company standards.
- Coordinated with service staff to facilitate timely vehicle servicing and maintenance.
- Trained new porters on operational procedures and safety protocols.
- Oversaw inventory management of car keys and security measures for vehicles.
- Picked up vehicles from and delivered vehicles to customers as directed by management.
Overnights Receiver/ Stocker
Lowes Home Improvment
Glenwood Springs, CO
03.2025 - 08.2025
- Unloaded and organized delivery shipments, stocking shelves quickly and accurately to maintain full merchandise availability by store opening.
- Recovered sales floor by refacing products, organizing displays, and ensuring all aisles were clean and shoppable.
- Conducted nightly inventory checks and corrected stock discrepancies in coordination with management.
- Operated pallet jacks and stock carts safely to transport heavy merchandise throughout the store.
- Maintained a fast-paced workflow under minimal supervision while adhering to safety protocols and productivity goals.
- Collaborated with team members to complete department resets, seasonal changes, and backroom organization.
Cabinet designer
Lowes home improvement
Glenwood Springs, CO
10.2024 - 03.2025
- Designed custom kitchen cabinet layouts tailored to client needs, spatial constraints, and aesthetic preferences using software such as 2020 Design and AutoCAD.
- Consulted with clients in-person and virtually to discuss design ideas, material options, and budgets, ensuring a smooth planning-to-installation experience.
- Prepared detailed drawings, 3D renderings, and project quotes for residential and commercial kitchen remodels.
- Coordinated with contractors, installers, and manufacturers to ensure accurate order placement and timely project completion.
- Stayed current on trends in cabinetry, hardware, and interior design to recommend innovative solutions.
- Managed multiple client projects simultaneously while maintaining a high level of accuracy and customer satisfaction.
Appliance Sales Specialist
Lowes home improvement
Glenwood Springs, CO
07.2024 - 10.2024
- Advised customers on a wide range of home appliances including refrigerators, washers/dryers, ovens, and dishwashers based on their needs, preferences, and budget.
- Maintained expert-level knowledge of product specifications, energy ratings, and warranties to guide informed purchasing decisions.
- Consistently exceeded monthly sales goals by offering personalized solutions and promoting add-ons such as extended warranties and delivery services.
- Built lasting relationships with customers through follow-up communications, post-sale support, and professional service.
- Coordinated with delivery teams, installers, and manufacturers to ensure seamless order fulfillment and issue resolution.
- Trained new team members on product lines, sales techniques, and POS systems.
Associate
Cozy Little Kennel
Silt, CO
09.2023 - 07.2024
- Provided daily care for up to 30+ dogs of various breeds, sizes, and temperaments in both daycare and overnight boarding settings.
- Supervised group play to ensure safe social interactions, intervening quickly when necessary to prevent conflicts or injuries.
- Followed strict feeding, medication, and cleaning schedules to maintain the health and hygiene of all animals in care.
- Communicated with pet owners during drop-off/pick-up to provide updates, address concerns, and build trust-based relationships.
- Cleaned and sanitized kennels, play areas, and equipment according to health and safety protocols.
- Assisted with behavioral observations, intake assessments, and special care instructions for dogs with medical or emotional needs.
Waitress/bartender/barista/dishwasher/supervisor
The Funky Bear cafe, Battlement Mesa
Battlement Mesa
06.2023 - 09.2023
- Delivered excellent customer service in multiple front-of-house roles, including greeting guests, taking orders, and ensuring timely, accurate food and drink delivery.
- Prepared a variety of coffee beverages, cocktails, and specialty drinks while maintaining consistency, cleanliness, and speed.
- Maintained high standards of cleanliness in both kitchen and dining areas by washing dishes, restocking utensils, and following sanitation procedures.
- Handled cash and card transactions, balanced register drawers, and closed out shifts with accuracy and accountability.
- Trained new staff in POS systems, drink prep, customer service, and health code compliance.
- As a shift supervisor, managed team flow, resolved customer issues, and ensured smooth transitions between morning and evening operations.
- Adapted quickly to different roles based on daily staffing needs, supporting both back-of-house and front-of-house teams.
Caregiver
Comfort Keepers, Grand Junction, CO
Grand Junction, CO
02.2023 - 06.2023
- Provided compassionate, one-on-one care for elderly clients in their homes, focusing on those with mental health conditions such as dementia, Alzheimer's, and depression.
- Assisted with daily living tasks including bathing, dressing, meal preparation, medication reminders, and mobility support while promoting independence and dignity.
- Created a calm, structured home environment to help reduce confusion, anxiety, and agitation in clients with cognitive impairments.
- Built trusting relationships through consistent emotional support, companionship, and patience, helping clients feel safe and valued.
- Communicated regularly with family members, nurses, and mental health professionals to report changes in behavior or condition and to ensure continuity of care.
- Kept detailed records of daily activities, mood changes, medications, and safety incidents in accordance with privacy standards.
- Encouraged engagement through light exercise, conversation, and memory-enhancing activities suited to each client's needs and abilities.
Lead/Manager
The Children's Place, Grand Junction, CO
Grand Junction, CO
08.2022 - 02.2023
- Supervised daily store operations including opening/closing procedures, cash handling, and staff scheduling to ensure smooth, efficient shifts.
- Led a team of sales associates by providing hands-on coaching, performance feedback, and training on customer service standards, visual merchandising, and POS systems.
- Consistently met or exceeded store sales goals through effective team motivation, upselling strategies, and targeted promotions.
- Maintained store appearance by executing visual merchandising plans, replenishing stock, and organizing displays in accordance with brand standards.
- Resolved customer issues and returns professionally, ensuring satisfaction while upholding company policies.
- Managed inventory tasks such as stockroom organization, shipment processing, and loss prevention audits.
- Served as acting manager in the absence of the Store Manager, including overseeing payroll, store communications, and team leadership.
- Developed training programs for staff to increase efficiency and product knowledge.
Sales Associate
Boot Barn, Grand Junction, CO
Grand Junction, CO
04.2022 - 08.2022
- Assisted customers in selecting western wear, work boots, jeans, and accessories by providing knowledgeable recommendations based on fit, function, and style preferences.
- Maintained up-to-date product knowledge across multiple brands, including Arhat, Justin, and Carhartt, to offer accurate sizing and performance guidance.
- Delivered friendly, personalized service while handling fitting rooms, special orders, returns, and exchanges.
- Supported daily store operations, including restocking shelves, organizing displays, and processing transactions using POS systems.
- Promoted store credit card and loyalty programs, consistently meeting or exceeding sign-up goals.
- Ensured a clean, organized, and visually appealing sales floor in line with Boot Barn's merchandising standards.
- Worked collaboratively with team members to meet sales targets and provide a positive shopping experience for every customer.
Receptionist
Great Clips, Rifle co
Rifle, CO
08.2018 - 02.2022
- Welcomed clients with a friendly and professional demeanor, creating a positive first impression and maintaining a welcoming salon environment.
- Managed check-ins, walk-ins, and appointment scheduling using salon software to ensure efficient flow and minimized wait times.
- Answered phones, responded to customer inquiries, and provided information about services, stylists, promotions, and pricing.
- Supported stylists by organizing client flow, cleaning stations, restocking supplies, and maintaining lobby cleanliness.
- Handled cash and card transactions, processed coupons, and balanced the register at the end of shifts.
- Promoted salon products and upsold services to help meet weekly sales goals.
- Resolved minor client issues promptly and professionally, escalating concerns to management when necessary.
Education
High School -
De Beque Undivided High School
De Beque, CO05-2022
Skills
- Inventory management
- Stock replenishment
- Shelf organization
- Time management
- Physical stamina
- Attention to detail
- Working independently
- Safety awareness
- Interior design principles
- Space planning
- CAD software (eg, 2020 Design, AutoCAD)
- Client consultations
- Creative problem solving
- Technical drawing interpretation
- Product knowledge (cabinet materials, finishes, styles)
- Project coordination
- Customer needs assessment
- Product demonstration
- Upselling techniques
- Sales and CRM software
- Appliance features and specs knowledge
- Communication & persuasion
- Post-sale support
- Goal-oriented mindset
- Animal behavior handling
- Pet safety and hygiene
- Feeding and medication routines
- Playgroup supervision
- Cleaning and sanitizing
- Customer communication
- Emergency response knowledge
- Multitasking in high-energy settings
- Customer service excellence
- Food and beverage prep
- POS systems
- Multitasking under pressure
- Team leadership
- Sanitation and health codes
- Conflict resolution
- Cash handling
- Compassionate patient care
- Mental health awareness
- Medication reminders
- Daily living assistance (ADLs)
- Observational reporting
- Home safety protocols
- Crisis intervention
- Emotional support and companionship
- Strong work ethic
- Changing tires
- Problem-solving
- Changing oil
- Valid Driver's license
- Hand and power tools
- Brake systems understanding
- Preventive Maintenance
- Replacing parts
- Customer service
- Brake systems
- Inspecting vehicles
- Tire services
- Estimating work
- Maintaining records
- Maintenance scheduling
- Bay management
Certification
- Valid driver's License February 2020
- Elderly care and cleaning certificate 2023
- TIPS certification 2023
Timeline
Automotive Technician
Cavender Audi
11.2025 - Current
Porter
Sonic Automotive
08.2025 - 11.2025
Overnights Receiver/ Stocker
Lowes Home Improvment
03.2025 - 08.2025
Cabinet designer
Lowes home improvement
10.2024 - 03.2025
Appliance Sales Specialist
Lowes home improvement
07.2024 - 10.2024
Associate
Cozy Little Kennel
09.2023 - 07.2024
Waitress/bartender/barista/dishwasher/supervisor
The Funky Bear cafe, Battlement Mesa
06.2023 - 09.2023
Caregiver
Comfort Keepers, Grand Junction, CO
02.2023 - 06.2023
Lead/Manager
The Children's Place, Grand Junction, CO
08.2022 - 02.2023
Sales Associate
Boot Barn, Grand Junction, CO
04.2022 - 08.2022
Receptionist
Great Clips, Rifle co
08.2018 - 02.2022
High School -
De Beque Undivided High School