Jesal Patel
Summary
Hardworking and reliable employee with extensive background of over 5 years in operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Overview
5
5
years of professional experience
Work History
Guest Advocate
Target
Sacramento, CA
08.2024 - Current
- Greeted customers and provided assistance to ensure a positive shopping experience.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Provided product knowledge to customers on the features and benefits of products.
- Answered customer inquiries regarding store policies and procedures.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Greeted customers and provided excellent customer service.
- Managed checkout processes by scanning items, entering prices, accepting payments, and giving appropriate change.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Verified age restrictions on certain products such as alcohol or tobacco.
- Answered customer questions regarding store policies and services.
- Explained all return procedures clearly to customers when needed.
- Resolved customer complaints in a professional manner while adhering to company policy.
Shoe Department Associate
Nordstrom Rack
Sacramento, CA
08.2024 - Current
- Assisted customers in selecting appropriate footwear for various occasions.
- Organized and stocked shelves with new inventory of shoes.
- Created visual displays to showcase different styles of shoes.
- Maintained accurate records related to inventory control and sales transactions.
- Processed payments using POS system accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Conducted regular price checks to ensure competitive pricing.
- Monitored stock levels to ensure sufficient supply of merchandise at all times.
- Analyzed weekly reports to identify areas for improvement within the department.
- Implemented strategies to maximize customer satisfaction scores.
- Coordinated promotional events such as special discounts or giveaways.
- Recommended, selected and helped locate or obtain merchandise based on customer needs and desires.
- Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs.
- Gained knowledge on footwear items and demonstrated enthusiasm and belief for product and company philosophy.
- Maintained shoe department by organizing shoes by size, color and style.
Cashier
Raley's
Sacramento, CA
10.2023 - 12.2023
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Greeted customers and answered any questions they had about the store's products and services.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Performed other duties as assigned by management.
Cashier
Aramark
Sacramento, CA
09.2021 - 10.2023
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Store Operator
Rocky Mountain Chocolate Factory Inc.
Folsom, CA
08.2019 - 07.2022
- Handled complaints from customers in a professional manner while striving to find solutions that would satisfy their needs.
- Assisted in training new staff on operational procedures such as opening and closing the store, handling customer inquiries.
- Analyzed customer feedback data to identify areas of improvement in terms of product offerings or service delivery.
- Generated monthly financial statements detailing income and expenses associated with running the store.
- Initiated cost-saving measures such as negotiating better terms with suppliers.
- Organized store merchandise displays to attract customers and promote sales.
Education
Bachelor of Science - Computer Science
California State University, Sacramento
Skills
- MS Office, Excel and Google Docs
- Customer Service, Customer Assistance
- Payment Collection, Cash Handling, Cash Register Operation
- Returns processing, ID Verification, Staff Mentoring
- Store maintenance, Stock replenishment
- Health and safety compliance
- Promotional planning, Risk Management
- Team Development, Project Management
- Customer Service Management
- Shift Scheduling, Retail Inventory Management
- Guest Relations, Complaint Handling, Report Preparation, Property Security, Stress Tolerance, Data Entry, Computer Skills
- Food and Beverage Area Setup, Knowledge of local area, Payment Processing
- Reservation Management System, Issue Resolution
Timeline
Guest Advocate
Target
08.2024 - Current
Shoe Department Associate
Nordstrom Rack
08.2024 - Current
Cashier
Raley's
10.2023 - 12.2023
Cashier
Aramark
09.2021 - 10.2023
Store Operator
Rocky Mountain Chocolate Factory Inc.
08.2019 - 07.2022
Bachelor of Science - Computer Science
California State University, Sacramento