Jesalee Valenzuela
Odessa,TX
Summary
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills
Overview
11
11
years of professional experience
Work History
Floater
Prosperity Bank
01.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Worked well in a team setting, providing support and guidance.
Lead Teller II/ New Account Representative
City bank
02.2018 - 08.2023
- Reduced fraud risk by verifying check endorsements, customer identification, and other required documentation.
- Reconciled transactions and verified cash totals without variances.
- Identified and managed cross-selling opportunities by providing updated and accurate knowledge of financial product and service offerings.
- Communicated professionally and personably with customers to assess needs and develop solutions.
- Maintained strict compliance with banking standards, regulations, and laws.
- Retained and acquired customers by delivering exceptional service with friendly approach.
- Prevented fraud by spotting suspicious behavior and identifying problematic transactions.
- Received checks and cash for deposits, verifying amounts and checking accuracy of deposit slips.
Appointment Setter
State Farm
11.2020 - 02.2021
- Connected with callers using both pre-written scripts and excellent communication skills.
- Organized efficient, easily accessed file system for digital and physical records.
- Coordinated master calendar, including scheduling appointments, meetings and events for staff.
- Balanced schedules, considering workloads and customer levels of each representative when setting appointments.
- Contributed to sales success, supporting field operations with appointment setting.
Restaurant Waitress
IHop
08.2015 - 05.2020
- Adhered to all safety, sanitization, and food handling guidelines and regulations.
- Kept food service and preparation areas clean, neat, and properly sanitized.
- Seated guests quickly by maintaining dining room cleanliness and coordinating table assignments.
- Delivered food and beverages quickly to customers, verifying each order to maximize satisfaction.
- Satisfied customers with fast, friendly and knowledgeable support.
- Recorded or memorized orders, entered into computer system, and followed up with kitchen staff to foster timely delivery.
Education
Permian high school - undefined
Permian high school
Odessa, Tx05.2017
Skills
Calendar management
Records maintenance
Time management
Multitasking
Critical thinking
Team member support
Timeline
Floater
Prosperity Bank
01.2024 - Current
Appointment Setter
State Farm
11.2020 - 02.2021
Lead Teller II/ New Account Representative
City bank
02.2018 - 08.2023
Restaurant Waitress
IHop
08.2015 - 05.2020
Permian high school - undefined
Permian high school