Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jesan A. Flores

Houston

Summary

Accomplished Customer Service Assistant at H-E-B Texas Grocery, adept at deescalating conflicts and enhancing customer satisfaction. Leveraged technical support and IT troubleshooting skills to streamline operations. Proficient in data entry and network security, with a strong focus on risk assessment and incident response. Committed to excellence in service and operational efficiency.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Assistant

H-E-B Texas Grocery
05.2024 - Current

Ready to help customers out with a variety of needs including bagging, handling complaint or passing them onto a supervisor, propane tank exchanges, checking the availability of stock left, collecting carts, making sure the work environment stays efficient, deescalating any arguments or situations that may occur, returning cold and warm items where they properly belong, as well as disposing of damaged products in a standard manner.

Office Assistant

Tiempo Communication and Utility Services, Inc.
06.2023 - Current
  • Implemented process improvements that increased overall office productivity.
  • Edited documents to keep company materials free of grammar errors.
  • Supported staff on in office assignments and ad hoc projects.
  • Edited and proofread documents for accuracy and completeness.
  • Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
  • Answered multi-line phone system, routing calls, delivering messages to staff.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Conducted research for project proposals, compiling information that supported winning bids.

Education

High School Diploma -

Alief Taylor High School
Houston, TX
05-2025

Skills

  • Data entry
  • Technical support
  • IT troubleshooting
  • Information security
  • Application support
  • IT risk management
  • Disaster recovery
  • DevOps practices
  • Risk assessment
  • Network security
  • Incident response
  • Vulnerability assessment

Certification

CompTIA Security+ ce 2025-May-11 - 2028-May-11

Information Technology Specialist in Networking

Microsoft Office Specialist: Word Associate (Office 2019)

Timeline

Customer Service Assistant

H-E-B Texas Grocery
05.2024 - Current

Office Assistant

Tiempo Communication and Utility Services, Inc.
06.2023 - Current

High School Diploma -

Alief Taylor High School