Accomplished Customer Service Assistant at H-E-B Texas Grocery, adept at deescalating conflicts and enhancing customer satisfaction. Leveraged technical support and IT troubleshooting skills to streamline operations. Proficient in data entry and network security, with a strong focus on risk assessment and incident response. Committed to excellence in service and operational efficiency.
Ready to help customers out with a variety of needs including bagging, handling complaint or passing them onto a supervisor, propane tank exchanges, checking the availability of stock left, collecting carts, making sure the work environment stays efficient, deescalating any arguments or situations that may occur, returning cold and warm items where they properly belong, as well as disposing of damaged products in a standard manner.
CompTIA Security+ ce 2025-May-11 - 2028-May-11
Information Technology Specialist in Networking
Microsoft Office Specialist: Word Associate (Office 2019)