Jesella Morell
North Babylon,New York
Summary
Dynamic supervisor of operations with extensive experience at Northwell Health, excelling in staff leadership and performance evaluation. Proven ability in payroll administration and vendor management, fostering a patient-oriented environment. Recognized for advanced problem-solving skills and cultural sensitivity, driving team success and enhancing operational efficiency.
Overview
30
30
years of professional experience
Work History
Supervisor, Operations
COHEN CHILDREN'S NORTHWELL HEALTH
North Babylon, New York
03.2024 - Current
- Supervised daily operations of pediatric care teams at a leading healthcare provider
- Coordinated staff schedules to ensure adequate coverage and support for patient needs
- Collaborated with other departments to coordinate workflow processes between teams
- Participated in recruitment efforts by interviewing prospective candidates for open positions
- Monitored compliance with healthcare regulations and internal policies for quality assurance
- Led team meetings to discuss operational improvements and enhance staff collaboration
- Resolved customer complaints in a timely manner while ensuring customer satisfaction
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions
Manager of Operations
NORTHWELL HEALTH COHEN CHILDREN'S MEDICAL CENTER
New Hyde Park, NY
08.2023 - 11.2023
- Provide administrative oversight
- Managing all daily operations
- Parent Contact
- Participate in monthly leadership meetings/trainings
- Payroll
- Manage physicians schedules
- Manage front desk and secretaries
- Problem solve
- Approve PTO
- Interview candidates
Supervisor
MOUNT SINAI DOCTORS LONG ISLAND
Greenlawn, NY
03.2021 - 07.2023
- Supervise a staff of medical assistants, nurses & front desk
- Create and manage team schedules
- Handle patient issues
- Managing workflow
- Evaluating performance and providing feedback
- Reporting to HR and senior management
- Work closely with vendors
- Problem solve issues brought to me by the physicians/staff
- Prepare the department for state and infectious disease inspections
- Provide backup coverage for front desk staff when needed
- Keep staff up to date with new hospital policies and procedures
- Keep clinical/clerical staff up to date with all trainings
- Work on Q-reviews
- Participate in departmental meetings
- Payroll
Medical Secretary/Surgical Coordinator
NORTHWELL HEALTH
Great Neck, NY
08.2006 - 02.2021
- Liaison between patients and physicians to assist patients in understanding their treatment plan\surgery
- Maintain\monitored doctor's office and surgical schedule
- Perform a variety of office duties, including but not limited to; scheduling appointments\surgeries, answer and screen calls, obtain authorizations, and write letters for patients
- Assist office supervisor in overseeing office staff
- Keep inventory and order office supplies
- Verify insurance coverage for procedures and surgeries scheduled in-patient or out-patient
- Maintained patient privacy and confidential patient information
- Transmit correspondence or medical records by mail, e-mail, or fax
- Worked remotely
Medical Assistant/Supervising Medical Assistant
NORTH SHORE LIJ
Great Neck, NY
11.2000 - 08.2006
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
- Interview patients to obtain medical information and measure their vital signs, weight, and height
- Authorize drug refills and provide prescription information to pharmacies
- Clean and sterilize instruments and dispose of contaminated supplies
- Show patients to examination rooms and prepare them for the physician
- Explain treatment procedures, medications, diets, or physicians' instructions to patients
- Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures
- Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
- Perform routine laboratory tests and sample analyses
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms
- Supervise, hire and trained staff
- Participate in meetings
- Oversaw employees performance
- Created staff schedules
- Inventory and order of supplies
Medical Assistant
NORTH SHORE UNIVERSITY HOSPITAL
Manhasset, NY
01.1999 - 11.2000
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
- Clean and sterilize instruments and dispose of contaminated supplies
- Show patients to examination rooms and prepare them for the physician
- Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures
- Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
- Perform routine laboratory tests and sample analysis
File Clerk
NORTH SHORE UNIVERSITY HOSPITAL
Manhasset, NY
03.1996 - 02.1997
- Sort or classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order
- Find and retrieve information from files in response to requests from authorized users
- Add new material to file records or create new records as necessary
- Perform general office duties such as typing, operating office machines, and sorting mail
Education
Certified Life Coach -
JAY SHETTY CERTIFICATION SCHOOL
08-2023
BA - HUMAN SERVICES
SOUTHERN NEW HAMPSHIRE UNIVERSITY
05.2019
AAS - ALLIED HEALTH SCIENCE
SOUTH UNIVERSITY ONLINE
06.2015
Skills
- Allscript - EMR
- Epic-EMR
- Soarian - Scheduling Database
- Microsoft office
- Enthusiastic people person
- Advanced problem solving
- Great organizational skills
- Proven patience and self-discipline
- Patient-oriented
- Personal and professional integrity
- Effectively influences others
- Cultural awareness and sensitivity
- Team player
- Leadership
- Conflict resolution
- Leadership development
Languages
English
Professional
Spanish
Professional
Community and Employee Engagement
- Site Engagement Committee
- Hispanic and Latino BERG
- Expressions BERG, Eastern Region Coordinator
Timeline
Supervisor, Operations
COHEN CHILDREN'S NORTHWELL HEALTH
03.2024 - Current
Manager of Operations
NORTHWELL HEALTH COHEN CHILDREN'S MEDICAL CENTER
08.2023 - 11.2023
Supervisor
MOUNT SINAI DOCTORS LONG ISLAND
03.2021 - 07.2023
Medical Secretary/Surgical Coordinator
NORTHWELL HEALTH
08.2006 - 02.2021
Medical Assistant/Supervising Medical Assistant
NORTH SHORE LIJ
11.2000 - 08.2006
Medical Assistant
NORTH SHORE UNIVERSITY HOSPITAL
01.1999 - 11.2000
File Clerk
NORTH SHORE UNIVERSITY HOSPITAL
03.1996 - 02.1997
Certified Life Coach -
JAY SHETTY CERTIFICATION SCHOOL
BA - HUMAN SERVICES
SOUTHERN NEW HAMPSHIRE UNIVERSITY
AAS - ALLIED HEALTH SCIENCE
SOUTH UNIVERSITY ONLINE