Jeselle Charles Veloz
Brooklyn,NY
Summary
Proven track record in enhancing resident satisfaction and operational efficiency at YAI Seeing Beyond Disabilities. Expert in resident relations and compliance monitoring, with a knack for conflict mediation and team management. Achieved significant improvements in service delivery by implementing innovative solutions and maintaining high safety standards. Communicative individual with strong understanding of dynamics of residence hall life to handle challenging situations with empathy and efficiency. Experienced in guiding and helping residents meet academic and personal goals. Knack for building relationships and helping students navigate challenges of college life.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Residential Supervisor
YAI Seeing Beyond Disabilities
09.2023 - 09.2024
- Improved resident satisfaction by addressing concerns promptly and implementing effective solutions.
- Established a system for tracking inventory of supplies, reducing waste and ensuring availability of necessary items for daily operations.
- Streamlined administrative processes to increase efficiency in managing residential tasks and responsibilities.
- Ensured adherence to federal, state, and local regulations, maintaining a compliant residential facility.
Health Care Specialist
YAI Seeing Beyond Disabilities
09.2022 - 09.2023
- Ensured compliance with regulatory standards and guidelines by maintaining up-to-date knowledge of industry policies and mandates.
- Provided both emergency and standard medical care to YAI Ames South personnel by conducting verbal and physical exams and administering appropriate treatment.
- Managed and updated health records of 10 personnel.
- Ordered and executed diagnostic tests and analyzed diagnostic images to further investigate patient conditions in neurosurgical practice setting.
Personal Care Assistant
Bernard Gevertzman (Irene Tutunauer) Private
05.2017 - 10.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Direct Support Professional
YAI Seeing Beyond Disabilities
05.2022 - 09.2022
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Residential Assistant Mgr
AHRC
08.2018 - 09.2022
- Facilitated conflict resolution between residents when necessary, promoting a harmonious living environment for all occupants.
- Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
- Enhanced resident satisfaction by addressing concerns and resolving issues in a timely manner.
- Assisted with move-in and move-out processes, ensuring smooth transitions for new and departing residents.
Direct Support Professional
AHRC
04.2016 - 07.2018
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Education
High School Diploma -
Happy Hill Secondary
St George's Grenada06.1997
Skills
Resident relations
Health and safety
Team Management
Property Maintenance
Incident Reporting
Compliance Monitoring
Daily living assistance
Safety practices
Security Procedures
Meal Preparation
Conflict Mediation
Certification
- First Aid, CPR and AED Instructor Certification - American Red Cross.
- SCIP R
- AMAP
Languages
English
Full Professional
Timeline
Assistant Residential Supervisor
YAI Seeing Beyond Disabilities
09.2023 - 09.2024
Health Care Specialist
YAI Seeing Beyond Disabilities
09.2022 - 09.2023
Direct Support Professional
YAI Seeing Beyond Disabilities
05.2022 - 09.2022
Residential Assistant Mgr
AHRC
08.2018 - 09.2022
Personal Care Assistant
Bernard Gevertzman (Irene Tutunauer) Private
05.2017 - 10.2022
Direct Support Professional
AHRC
04.2016 - 07.2018
High School Diploma -
Happy Hill Secondary
- First Aid, CPR and AED Instructor Certification - American Red Cross.
- SCIP R
- AMAP
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