Jesenia Aguilar
Carlsbad,CA
Summary
Dynamic retail professional with a proven track record in customer engagement and sales growth. Expertise in store operations and visual merchandising to enhance shopping experiences. Ready to drive impactful results in a fast-paced retail environment.
Overview
5
5
years of professional experience
Work History
Stylist Sales Associate
Rags Enterprises
Carlsbad, CA
01.2025 - Current
- Assisted customers in selecting clothing items to enhance personal style and satisfaction.
- Maintained knowledge of current fashion trends to provide informed recommendations.
- Executed visual merchandising strategies to maximize product appeal and store presentation.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Collaborated with management team to identify and capitalize on sales opportunities.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Assistant Floor Manager
Nordstrom Rack
Oceanside, CA
02.2024 - 01.2025
- Supervised daily operations, ensuring team alignment with company standards and customer service excellence.
- Coordinated staff schedules to optimize coverage during peak hours, enhancing operational efficiency.
- Trained new employees on product knowledge and customer service protocols, fostering a knowledgeable team environment.
- Implemented inventory management practices, improving stock accuracy and reducing discrepancies.
- Monitored sales performance metrics, providing insights to management for strategic decision-making.
- Ensured compliance with company policies and procedures through consistent monitoring and enforcement on the store floor.
- Participated in weekly meetings with upper management communicating updates on store performance metrics.
- Developed strong working relationships with staff, fostering a positive work environment.
- Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
Store Manager
GUESS Factory
San Diego, CA
08.2021 - 02.2024
- Oversaw daily store operations, ensuring adherence to company policies and procedures.
- Managed inventory levels, optimizing stock availability and reducing shrinkage.
- Trained and mentored team members, enhancing customer service skills and operational efficiency.
- Developed promotional strategies to increase sales and improve customer engagement.
- Implemented visual merchandising standards, creating an appealing shopping environment for customers.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
High School Diploma -
Carlsbad High School
Carlsbad, CASkills
- Positive customer engagement
- Goal driven
- Product merchandising
- Store operations
Languages
Spanish
Native or Bilingual
Timeline
Stylist Sales Associate
Rags Enterprises
01.2025 - Current
Assistant Floor Manager
Nordstrom Rack
02.2024 - 01.2025
Store Manager
GUESS Factory
08.2021 - 02.2024
High School Diploma -
Carlsbad High School