Jesenia Delgado-Figueroa

*Direct daily operations for a high-volume primary care office while ensuring efficient workflow and exceptional patient service

*Lead front office operations including scheduling, referrals, insurance verification, authorizations, and patient coordination

*Support HEDIS measures, quality initiatives, and patient outreach programs to improve operational performance and patient outcomes

*Supervise and support administrative and clinical staff while promoting teamwork, accountability, and productivity

*Maintain accurate EMR/EHR documentation and oversee medical records management in compliance with HIPAA regulations

Coordinate provider schedules, patient flow, and office communications to maximize efficiency and reduce delays

*Resolve escalated patient concerns professionally while maintaining strong patient satisfaction standards

*Manage administrative reporting, financial deposits, and daily operational responsibilities with accuracy and attention to detail

*Contribute to process improvements that enhance office organization, workflow efficiency, and overall patient experience

Recognized for reliability, leadership, multitasking, and ability to perform effectively in fast-paced healthcare environments

*Managed patient scheduling and coordinated appointments to optimize office workflow.

*Developed and maintained electronic health records, ensuring accuracy and compliance with regulations.

*Trained new staff on office procedures and customer service standards to enhance team performance.

*Streamlined check-in and check-out processes, improving patient satisfaction and reducing wait times.

*Assisted with triage, blood draws, and patient communication

coordinated patient follow-ups and test result notifications