Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jesenia Diaz

Cypress

Summary

Dynamic Sales Manager with a proven track record at Sandy's Beachwear, enhancing customer satisfaction and boosting sales through innovative strategies. Excelled in staff management and goal achievement, fostering strong client relationships and leading a motivated sales team. Skilled in both strategic planning and receptive feedback, achieving notable performance improvements.

Offering strong foundation in communication and problem-solving, ready to learn and grow in sales management environment. Brings solid grasp of customer service principles and ability to quickly adapt to new sales strategies and techniques. Ready to use and develop leadership and analytical skills in Assistant Store Manager role.

Overview

3
3
years of professional experience

Work History

Area Supervisor

Ross Dress for Less
01.2024 - Current
  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
  • Conducted regular performance reviews to provide feedback and identify areas for improvement, enhancing overall team productivity.
  • Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.

Store Protection Specialist

Ross Dress for Less
03.2023 - 12.2023
  • Coordinated with external security vendors to ensure the proper functioning of electronic security systems, including CCTV cameras and alarm systems.
  • Managed inventory control processes to reduce shrinkage, performing regular audits and reconciling discrepancies in stock levels.
  • Worked closely with other departments within the store to promote teamwork and communication regarding safety concerns or suspicious activity observed during shifts.
  • Trained new Store Protection Specialists on company policies, procedures, and best practices for maintaining a secure retail environment.

Sales Manager

Sandy's Beachwear
02.2022 - 09.2022
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Education

No Degree -

Universidad Popular Autonoma De Veracruz
Jesus Carranza,Ver

Skills

  • Staff management
  • Goals and performance
  • Plans and achieve goals
  • Listened and accepted feedback

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Area Supervisor

Ross Dress for Less
01.2024 - Current

Store Protection Specialist

Ross Dress for Less
03.2023 - 12.2023

Sales Manager

Sandy's Beachwear
02.2022 - 09.2022

No Degree -

Universidad Popular Autonoma De Veracruz

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