Zachary Poulin
New Milford,CT
Summary
I am a very forward-thinking leader with comprehensive experience implementing new processes and managing and planning innovations. I pride myself on my ability to quickly adapt to different and new situations and become and expert at a rapid pace. I am always looking for a challenge and when I am faced with a challenge, I step up and do everything I can to learn as much as possible.
Overview
8
8
years of professional experience
Work History
Area Supervisor
Ocean State Job Lot
Danbury, CT
02.2024 - Current
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
Department Manager
Floor & Decor
Danbury, CT
02.2022 - 01.2024
- Oversaw and managed inventory levels and sales in the Wood and Installation Materials departments respectively
- Educated and trained new employees on the lift equipment and then tested them for compliance to be certified.
- Monitored daily sales figures to track trends in customer buying behavior.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured compliance with all safety regulations in the workplace.
- Delegated work to staff, setting priorities and goals.
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
- Performed opening and closing duties as part of management team and handled cash management.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Assistant Manager
LL Flooring
Danbury, CT
09.2020 - 01.2022
- Delegated work to staff, setting priorities and goals.
- Educated and trained new employees on the lift equipment and the tested them on their compliance to certify them.
- Called customer to follow up on potential sales and worked with contractors to develop relationships.
- Recruited and trained new employees to meet job requirements.
- Followed safety protocols and company processes and procedures.
- Performed opening and closing duties as part of management team and handled cash management.
- Reviewed completed work to verify consistency, quality and conformance.
- Handled shift overstock, restocking and inventory control.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Logistics Operator
Kimberly-Clark
Danbury, CT
01.2020 - 06.2020
- Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
- Used various lift equipment machines to sort, load and unload merchandise on a rotating 12 hour shift.
- Prepared shipping labels, bills of lading, packing slips, manifests.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
Counter Sales
Electrical Wholesalers
Danbury, CT
01.2017 - 12.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Unloaded daily trucks of inventory and put it away ina timely maner.
- Worked with other stores in the region to coordinate promotional sales and training activities with vendors.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Planned and completed group projects, working smoothly with others.
Education
Some College (No Degree) - Accounting
Naugatuck Valley Community College
Waterbury, CTHigh School Diploma -
Danbury High School
Danbury, CT06-2013
Skills
- Workflow Coordination
- Cost Planning
- Policy Development
- Sales Reporting
- Employee Scheduling
- Performance Management
- Customer Service
- Staff Management
- Team Supervision
- Staff Development
- Supply and Inventory Management
- Training and Mentoring
Timeline
Area Supervisor
Ocean State Job Lot
02.2024 - Current
Department Manager
Floor & Decor
02.2022 - 01.2024
Assistant Manager
LL Flooring
09.2020 - 01.2022
Logistics Operator
Kimberly-Clark
01.2020 - 06.2020
Counter Sales
Electrical Wholesalers
01.2017 - 12.2019
Some College (No Degree) - Accounting
Naugatuck Valley Community College
High School Diploma -
Danbury High School