Wendy Martinez
Hesperia,CA
Summary
Dynamic Area Supervisor at DD's Discount with a proven track record in employee training and customer service excellence. Successfully enhanced customer satisfaction ratings through strategic initiatives and effective team building. Skilled in workflow coordination and performance monitoring, fostering a positive work environment that drives results.
Overview
18
18
years of professional experience
Work History
Area Supervisor
DD's Discount
Hesperia, CA
02.2022 - Current
- Developed and maintained a positive working environment for all staff members.
- Responded promptly to any emergency situations that may have arisen during business hours.
- Developed strategies for improving customer satisfaction ratings across all stores in the area.
- Provided guidance to team members on proper procedures for handling customer inquiries.
- Coordinated with other departments to ensure smooth workflow processes.
- Trained new employees on company policies and procedures.
- Monitored employee performance, providing feedback and coaching as needed.
- Trained new employees on policies, procedures, product knowledge, customer service techniques.
Customer Service Representative
Ball Automotive Group
National City, CA
05.2015 - 03.2020
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Cashier
Dragon Express
Hesperia, CA
02.2007 - 10.2012
- Issued receipts, refunds, credits or change due to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Delivered food orders promptly and courteously.
- Followed health safety guidelines when preparing and serving food products.
- Cleaned tables and chairs to prepare dining area for next customers.
- Trained new employees to perform duties.
- Stocked service areas with supplies during slow periods.
Education
Some College (No Degree) -
Victor Valley College
Victorville, CASkills
- Employee training
- Team building
- Customer service
- Workflow coordination
- Performance monitoring
- Inventory management
Languages
English
Professional
Spanish
Professional
Timeline
Area Supervisor
DD's Discount
02.2022 - Current
Customer Service Representative
Ball Automotive Group
05.2015 - 03.2020
Cashier
Dragon Express
02.2007 - 10.2012
Some College (No Degree) -
Victor Valley College