KATHIRIA BERMUDEZ
Dover
Summary
Experienced area supervisor driven to improve processes and reduce costs with hands-on management style. Bringing strong communication, planning and problem solving abilities demonstrated several years in the field. Dedicated to streamlining operations and maximizing team performance.
High-energy Shift Supervisor brings outstanding leadership skills and industry knowledge developed over extensive career. Polished in overseeing facility operations and delegating work to employees. Positive and upbeat professional with results-focused approach.
Energetic Area Supervisor highly effective at training staff, maximizing productivity, and controlling inventory.
Overview
4
4
years of professional experience
Work History
Area supervisor
Ross dress for less
Dover
07.2022 - Current
- Supervised team operations, enhanced efficiency, improved staff coordination, resolved conflicts.
- Oversee daily store activities, ensure compliance, boost customer satisfaction, manage inventory.
- Lead team of 15, optimize workflow, increase sales, streamline processes, enhance productivity., fostering a positive work environment.
- Trained new employees on company policies and procedures.
- Resolved customer complaints in a timely manner, escalating when necessary.
- Trained new employees on policies, procedures, product knowledge, customer service techniques.
Retail associate
Ross dress for less
Dover
07.2021 - Current
- Assisted customers with purchases, enhancing their shopping experience and boosting sales.
- Maintained organized displays, ensuring stock availability and improving store aesthetics.
- Collaborated with team to streamline checkout process, reducing wait times and increasing efficiency.
- Processed returns and exchanges according to store policies.
- Demonstrated strong problem solving skills when handling customer complaints or inquiries.
- Maintained a clean, organized and inviting store environment.
Education
Escuela Superior Carmen Belén Veiga
Juana Díaz Puerto Rico 05-2015
Skills
- Employee training
- Visual merchandising
- Customer service
- Workflow optimization
- Team leadership
- Staff coordination
- Safety management
Timeline
Area supervisor
Ross dress for less
07.2022 - Current
Retail associate
Ross dress for less
07.2021 - Current
Escuela Superior Carmen Belén Veiga