Jesenia Sanabria
Palm Bay,FL
Summary
Dedicated and ambitious professional with over two decades of experience in customer service, demonstrating a proven track record of success in customer service, employee relations, and general office operations. Strong communication and interpersonal skills, including proficiency in bilingual communication. Skilled in internet software, word processing software, Microsoft Outlook, and Word. Collaborative leader committed to fostering an engaged and empowering work culture through effective partnership with colleagues.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Certified Ophthalmic Assistant
Tres Vision
03.2024 - Current
- Assisted in patient examinations, ensuring accurate data collection and preparation for procedures.
- Educated patients on pre- and post-operative care, enhancing compliance and satisfaction.
- Managed appointment scheduling and patient flow, optimizing clinic efficiency and service delivery.
- Performed diagnostic tests using specialized ophthalmic equipment to support physicians in diagnosis.
- Trained new staff on office protocols and equipment operation, fostering a knowledgeable team environment.
- Educated patients and relations on ocular health and safety, promoting good eye care.
Office Manager
Southwest Orlando Eye Care
08.2021 - 04.2023
- Established workflow processes and monitored daily productivity and implemented modifications to improve overall performance of personnel
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees
- Evaluated employee records and productivity and submitted evaluation reports
- Coached new hires on company processes while managing employees to achieve maximum production
- Updated reports, managed accounts, and generated reports for company database
- Prepared meeting rooms and materials and recorded important information
- Onboarded new employees with training and new hire documentation
- Recruited and hired top performers to add talent and value to department.
Certified Ophthalmic Assistant
Eye Associates Of Fort Myers
01.2018 - 03.2020
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies
- Identified issues during preliminary exam and addressed concerns with physician
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction
- Assessed patients for eye issues and checked visual acuity, color plates and papillary function
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day
- Directed patients to exam rooms for initial evaluations and intake, including history, medication, and symptom documentation, to aide physicians with carrying out efficient appointments.
Certified Opthalmic Assistant/Optical Assistant
Southwest Florida Eye Care
11.2010 - 07.2017
- Politely assisted customers in person and via telephone
- Assessed patients and documented their medical histories: Evaluated patient care needs, prioritized treatment, maintained patient flow
- Authorized drug refills; provided detailed prescription information to pharmacies
- Experience with various medical eye conditions including Glaucoma, Diabetic Retinopathy, and Cataract
- Contact lens knowledge: trained patients to safely insert and remove contact lenses
- Fitted, adjusted, and dispensed eyeglasses.
Administrative Assistant
Crowther Roofing & Sheet Metal
10.2007 - 11.2010
- Responsible for answering phones
- Creating work orders; data entry
- Assist Division Manager; Office Manager and Scheduling Manager/Service Manager with day-to-day activities
- In charge of Crowther roofing maintenance program
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Customer Service/Ophthalmic Assistant
Southwest Florida Eye Care
03.2004 - 10.2007
- Politely assisted customers in person and via telephone
- Worked up patients in a timely manner; assessed patients and documented their medical histories
- Evaluated patient care needs, prioritized treatment, and maintained patient flow
- Authorized drug refills and provided detailed prescription information to pharmacies
- Experience with various medical eye conditions including Glaucoma, Diabetic Retinopathy, and Cataract
- Contact lens knowledge: trained patients to safely insert and remove contact lenses; fitted, adjusted, dispensed eyeglasses
Customer Service/Ophthalmic Assistant
Walmart Vision Center
10.2000 - 04.2004
- Politely assisted customers in person and via telephone
- Assessed patient and documented their medical histories; evaluated patient care needs, prioritized treatment, and maintained patient flow
- Fitted, adjusted, and dispensed eyeglasses under the supervision of doctor
- Trained patient to safely insert and remove contact lenses.
Education
Business Courses -
Edison Community College
Fort Myers, FLAssociate of Applied Science -
Southwest Florida College
Fort Myers, FL01.2006
Associate of Applied Science - Opticianry
Hillsborough Community College
Tampa, FL01.2004
Skills
- Clear verbal communication skills
- Strong verbal communication
- Adaptable to changing environments
- Adaptable learner
- Attention to detail
- Problem-solving resourcefulness
- Bilingual communication skills
- Client appointment coordination
- Medical billing expertise
- Team leadership
- Organized mail management
- Administrative oversight
- Credit management
- Appointment coordination
Certification
- COA Certified 2012
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Affiliations
- Certified Ophthalmic Assistant
- Primerica Life Insurance Agent
- National Association of Realtors
Timeline
Certified Ophthalmic Assistant
Tres Vision
03.2024 - Current
Office Manager
Southwest Orlando Eye Care
08.2021 - 04.2023
Certified Ophthalmic Assistant
Eye Associates Of Fort Myers
01.2018 - 03.2020
Certified Opthalmic Assistant/Optical Assistant
Southwest Florida Eye Care
11.2010 - 07.2017
Administrative Assistant
Crowther Roofing & Sheet Metal
10.2007 - 11.2010
Customer Service/Ophthalmic Assistant
Southwest Florida Eye Care
03.2004 - 10.2007
Customer Service/Ophthalmic Assistant
Walmart Vision Center
10.2000 - 04.2004
Associate of Applied Science -
Southwest Florida College
Business Courses -
Edison Community College
Associate of Applied Science - Opticianry
Hillsborough Community College
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