Jesenia M. Espinal
Brooklyn,NY
Summary
OBJECTIVE: Successful Logistics Supervisor with 11 years of experience in overseeing cost-effective and timely delivery of goods by managing staff and processes. Proven leader in directing staff on managing warehouse storage space, timely shipment processing and efficient distribution. Upbeat motivator when communicating daily objectives to staff.
Overview
15
15
years of professional experience
Work History
Shift Lead
DoorDash Essentials
Brooklyn, NY
01.2022 - Current
- Completed opening and closing duties to facilitate business operations.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Resolved customer complaints and reported issues to senior management.
- Delegated tasks to employees and monitored activities and task completion.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Upheld company standards and compliance requirements for operations.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Supervised and led employees to maintain productivity and customer service levels.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Cash Logistic Supervisor
Brinks
Brooklyn, NY
05.2014 - 09.2021
- Data entry, Processing ,verifying, and balancing transactions.
- Provided smooth operations by maintaining communication with supervisors of other departments.
- Monitored logistics procedures, day-to-day workflow and employee performance to increase productivity.
- Coordinated material deliveries and equipment maintenance, transportation and disposal manifests for off-site shipments.
- Entered updates into [itrack] to record when shipments were received.
- Identified and resolved shipping and packaging errors.
- Logged, processed and followed up on merchandise authorization shipments in databases.
- Analyzed operational performance and implemented plans to attain organizational and financial goals.
Assistant Store Manager
CVS
Forest Hills, NY
11.2009 - 05.2014
- Budgeting payroll, ordering products and store supplies.
- Perform customer service duties, greeting customers, providing assistance, and completed transactions.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
Education
Associate of Applied Science - Business Administration
LaGuardia Community College of The City University of New York
Long Island City, NY06-2024
High School Diploma -
Franklin K Lane H.S
Brooklyn06.2009
Skills
- Dispatching
- Invoicing and shipping documentation
- Inventory control processes
- Advanced Clerical Knowledge
- Logistics management
- Fast Learner/Data Management
- Team Leadership/Highly Dependable
- Cash Handling Expertise
- Problem solving ability/ Conflict resolution
References
References available upon request.
Languages
Bilingual (Spanish & English)
Timeline
Shift Lead
DoorDash Essentials
01.2022 - Current
Cash Logistic Supervisor
Brinks
05.2014 - 09.2021
Assistant Store Manager
CVS
11.2009 - 05.2014
Associate of Applied Science - Business Administration
LaGuardia Community College of The City University of New York
High School Diploma -
Franklin K Lane H.S
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