Vicki Jones
Shreveport,LA
Summary
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Shift Supervisor
CVS Healthcare
Bossier City, LA
06.2023 - 02.2026
- Supervised daily operations to ensure adherence to safety and quality standards.
- Trained and mentored team members on process improvements and operational efficiency.
- Implemented inventory control measures to minimize waste and reduce costs.
- Monitored performance metrics to identify areas for improvement in workflow processes.
- Resolved customer inquiries and complaints promptly, enhancing service quality.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Conducted routine inspections to check quality and compliance with established specifications.
Correctional Officer
Ltcw
Tallulah, LA
08.2009 - 04.2022
- Enforce rules and keep order with the inmates. Supervise activities. Inspect facilities to ensure they meet security and safety standards. Keeping daily logs detailing inmates behavior or anything that occurred during the shift. Etc...
- Supervised inmate activities to maintain order and security within facility.
- Conducted regular inspections of facilities to ensure compliance with safety regulations.
Monitor
Nutrition healthy choice
Shreveport, LA
06.2021 - 04.2022
- Answering phones
- Setting appointments
- In home Health checks on providers
- Distribution of checks
- Making reports
Janitor
ServiceMaster cleaning
Monroe, LA
05.2017 - 01.2018
- Responsible for the up keep Rest area. Making sure everything is Beautiful and stayed working at all times.
Police Dispatcher
Tallulah police department
Tallulah, LA
01.2005 - 01.2008
- To handle calls for emergency and non- emergency situation. Assess the nature of each call and determine the proper response. Dispatch officers. Use two way radio systems. Daily logs and reports. Runs name in the NIC Data base .etc
Education
High school or equivalent - undefined
Yazoo City High School
Skills
Cash Handling
Cashier (3 years)
Security (10 years)
Custodial Experience
Surveillance
Customer service
Computer Skills
Security
Flexibility
Team Work
Reliability
Problem-solving
Cleaning Experience
Driving
Dispatching
Cash handling
Employee training
Workplace safety
Customer-oriented
Inventory control and record keeping
Conflict resolution techniques
Inventory control
Shift reporting
Positive attitude
Team motivation
Daily workflows
Assigning work
Policy and procedure enforcement
Flexible schedule
Shift paperwork completion
Professional appearance
Certification
driver's license
Timeline
Shift Supervisor
CVS Healthcare
06.2023 - 02.2026
Monitor
Nutrition healthy choice
06.2021 - 04.2022
Janitor
ServiceMaster cleaning
05.2017 - 01.2018
Correctional Officer
Ltcw
08.2009 - 04.2022
Police Dispatcher
Tallulah police department
01.2005 - 01.2008
High school or equivalent - undefined
Yazoo City High School