Jesery Isabel Figueroa
Wave Hotel
Kissimmee
2
Languages
1
Certification
8
years of professional experience
Enthusiastic and compassionate professional with a diverse background in healthcare, customer service, and administrative support. Adept at managing high-pressure situations with calm professionalism and empathy. Seeking to bring interpersonal skills, adaptability.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Work History
Assistant - Online Sales
1 Year 6 Months- - Greeted and engaged online customers.
- - Conducted market research and tracked competitor activity.
- - Contributed to marketing content and internal team communications.
Administrative Assistant
4 Years 3 Months- - Managed office inventory, supply orders, and payment handling.
- - Answered calls, routed messages, and welcomed visitors.
- - Built positive team rapport to support a strong workplace culture.
Front Desk Receptionist
1 Year 1 Month- - Greeted walk-in clients and scheduled appointments.
- - Answered multi-line phone system and assisted with inquiries.
- - Maintained accurate patient records and processed payments.
- - Supported administrative operations with professionalism and efficiency.
Patient Care Technician
4 Months- - Assisted nurses with vital signs, mobility, and patient comfort.
- - Monitored patients and supported medical specialists during procedures.
- - Maintained a compassionate, patient-first approach in all interactions.
Server
10 Months- Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction and loyalty.
- Collaborated with kitchen staff to streamline order processing and enhance dining experience.
- Trained and mentored new servers on menu knowledge, service protocols, and best practices.
- Managed multiple tables efficiently, prioritizing tasks to optimize service flow during peak hours.
- Coordinated guest seating to optimize flow and enhance dining experience.
- Managed reservations and waitlists using restaurant management software.
- Provided menu information, accommodating dietary restrictions and preferences.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Education
High School Diploma
Class of 2020
- General Studies
coursework completed
Certified Nursing Assistant
Phlebotomy Certification
Real Estate Pre-Licensing
TIPS ON PREMISE ALCOHOL SERVER TRAINING
DBPR CONTRACTED FOOD SAFETY PROVIDER
Skills
Customer Service & Hospitality
Team Collaboration & Leadership
Problem Solving & Critical Thinking
Communication & Public Speaking
Time Management & Adaptability
Administrative & Office Support
Event Planning & Goal Setting
Active Listening & Cultural Sensitivity
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Accomplishments
- Earned a 100% Secret Shopper evaluation, exceeding all service and hospitality standards. Recognized for delivering exceptional guest experiences by meeting andsurpassing expectations in both host and server responsibilities.
- Demonstrated versatility by supporting operations across multiple outlets within the hotel, including assisting at Bacan, the hotel's Michelin-starred restaurant, whilemaintaining the high service standards of Tavistock/CoralTree Hospitality.
Certification
- CPR Certified
- Certified Nursing Assistant (CNA)
- Phlebotomy Certification
- TIPS ON PREMISE ALCOHOL SERVER TRAINING
- SAFE STAFF SERV SAFE DBPR CONTRACTED FOOD SAFETY PROVIDER
Languages
English - Fluent
Spanish - Fluent
Timeline
Server
Wave Hotel
10.2025 - CurrentRead More
Patient Care Technician
AdventHealth Hospital
07.2023 - 11.2023Read More
Front Desk Receptionist
AdventHealth Medical Group - Breast Specialists
06.2022 - 07.2023Read More
Administrative Assistant
Jesse Maintenance, LLC
10.2019 - 01.2024Read More
Assistant - Online Sales
It's Pearl Time
10.2018 - 04.2020Read More
Gold Coast School of Real Estate
Real Estate Pre-Licensing
Read More
American Vocational Academy
Phlebotomy Certification
Read More
American Vocational Academy
Certified Nursing Assistant
Read More
Valencia College
from General Studies
Read More
Tohopekaliga High School
High School Diploma
Read More
Tips
TIPS ON PREMISE ALCOHOL SERVER TRAINING
Read More
Safe Staff
DBPR CONTRACTED FOOD SAFETY PROVIDER
Read More