Jonathan Lucio
Woodland Hills,CA
Summary
Outgoing and service-driven hospitality professional with experience in restaurant service, retail customer service, and sales management. Skilled at building relationships with customers, delivering excellent guest experiences, and working in fast-paced environments. Former collegiate athlete with strong teamwork, communication, and work ethic. Seeking a server position where I can contribute to a high-energy restaurant team.
Overview
8
8
years of professional experience
Work History
Sales Manager
Myster
Los Angeles, California
09.2023 - 02.2026
- Managed client relationships and sales accounts, driving revenue growth in a fast-growing hardware industry.
- Generated new business through outreach, product demonstrations, and networking.
- Negotiated pricing, managed orders, and maintained strong customer relationships.
- Delivered high-level service and communication with clients, enhancing client satisfaction and loyalty.
Server
Blue Note Hawaii
Honolulu, Hawaii
09.2023 - 09.2024
- Delivered full-service dining experience in high-volume live music venue, enhancing guest satisfaction.
- Managed multiple tables, ensuring attentive and friendly customer service to foster positive guest interactions.
- Took food and beverage orders, processed payments, and ensured guest satisfaction.
- Collaborated with kitchen and bar staff to streamline service during busy events, contributing to overall event success.
- Built strong rapport with guests to create repeat customers and positive experiences.
Cashier
Costco
Pacoima, California
08.2018 - 08.2023
- Processed high-volume transactions, ensuring accuracy and efficiency to enhance customer satisfaction.
- Delivered friendly customer service, assisting customers with purchases and addressing questions to foster a welcoming shopping environment.
- Worked in a fast-paced team environment while maintaining professionalism during busy hours.
- Facilitated smooth checkout experience, proactively resolving customer concerns to maintain positive shopping experience.
Education
Bachelor of Science - Marketing
Hawaii Pacific University
Honolulu, HI05-2023
Skills
- Customer Service & Hospitality
- Food & Beverage Service
- Upselling & Sales
- Cash Handling & POS Systems
- Relationship management
- Teamwork & Fast-Paced Environments
- Conflict resolution
Timeline
Sales Manager
Myster
09.2023 - 02.2026
Server
Blue Note Hawaii
09.2023 - 09.2024
Cashier
Costco
08.2018 - 08.2023
Bachelor of Science - Marketing
Hawaii Pacific University