Jesey Miles
Shawnee,OK
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
I install fiber internet in residential and commercial business
Blue Peak
Stillwater, ok
02.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Planned and completed group projects, working smoothly with others.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Delivered products to customer locations on time.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
Shipper
Hobby Lobby
Oklahoma City, Ok
09.2022 - 10.2022
- Inspected packages for damage or defects and recorded information on the shipment paperwork.
- Verified stock against invoices before loading onto trucks or other transport vessels.
- Compared and verified identifying information of outgoing shipments.
- Performed regular maintenance checks on all equipment used during the shipping process.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Organized inventory and coordinated movement between receiving, storage and shipping to facilitate operations.
- Packaged items securely using appropriate materials such as bubble wrap, foam, paper and tape.
- Obtained required documentation to process shipments and support movement.
- Coached new staff preparing outgoing and receiving incoming shipments.
- Organized storage areas to maximize movement and minimize labor.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
Service Technician
Tanmar
Ada, Ok
10.2021 - 09.2022
- Followed all safety protocols while performing work in potentially hazardous environments.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
- Conducted pre-startup inspections of oil rigs before each shift began.
- Managed rig move and drilling operations.
- Inspected all tools and equipment for safety prior to use.
- Trained crews on drill work procedures and safety.
- Adhered to corporate and job site safety procedures to protect personnel and equipment.
- Inspected equipment for safety and functionality and completed regular maintenance.
- Transported personnel and materials between rig sites when necessary.
- Responded to emergency situations by performing repairs on site.
- Operated and maintained drilling equipment, including pumps, motors, power swivels, top drives, drawworks and mud tanks.
Yard Labor
C&L Septic
Choctaw, Ok
03.2021 - 10.2021
- Placed steel pins using sledgehammer.
- Set concrete forms to desired pitch and depth and aligned.
- Directed casting of concrete and supervised laborers using shovels or special tools to spread.
- Mixed and poured concrete according to standard ratios.
- Fill hollows and remove spots on freshly poured cement surfaces using a straightedge and jointer tool.
- Produced rough concrete surface using brooms.
- Level ground prior to pouring foundation or slab with shovels or grading machines.
Flooring Installer
Skirlock Installations
Oklahoma City, Ok
10.2020 - 03.2021
- Installed carpet, tile, laminate, and hardwood flooring in residential and commercial settings.
- Worked with a variety of tools including saws, hammers, drills, screwdrivers.
- Provided advice on which type of flooring would best suit customer's needs.
- Removed excess cement and flooring materials to form tight joints and attractive finishes.
- Trimmed and installed padding to specified dimensions to meet client requirements.
- Followed safety protocols while operating power tools or hazardous materials.
- Installed quality floorings at client sites and followed set customer service standards during installation process.
- Used hand and power tools to install hardwood, vinyl, laminate and other types of flooring.
- Cut flooring material to fit around obstructions using hand tools, dies and special equipment.
- Removed old flooring materials such as carpets or tiles when necessary.
- Removed existing flooring and discarded old material.
Tree Cutter
Riggs Contract Services
Grove, Ok
09.2020 - 10.2020
- Ground stumps using specialized grinding machines equipped with carbide teeth blades.
- Provided consultation services regarding proper pruning techniques and tree care strategies.
- Controlled direction of falling trees by correctly placing wedges and cutting in strategic places.
- Inspected trees for cuts, twists or disease before felling or transporting logs.
- Operated aerial lifts, chippers and stump grinders as needed for removal projects.
- Cut limbs into manageable sizes with handsaws, pole saws, chain saws or other power equipment.
- Used a chainsaw to cut down trees according to safety protocols.
- Operated saws and felling machinery to complete work, considering tree heights, areas and necessary cuts to plan and carry out efficient operations.
- Performed emergency removals of fallen or damaged trees following storms and other natural disasters.
- Climbed trees and used ropes to safely access the tree canopy.
- Removed dead, diseased or hazardous branches from trees using various cutting tools.
Resident Care Specialist 2
Oklahoma Juvenile Center
Tecumseh, OK
02.2020 - 09.2020
- Reported any unusual incidents or changes in behavior observed while caring for a resident.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Provided close monitoring and observation of at-risk patients.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Assisted residents with daily living activities as designated in care plans.
- Ensured that all safety protocols are followed while providing care to the residents.
Correction Officer
Davis Correctional Facility
Holdenville, Ok
01.2019 - 02.2020
- Observed daily operations throughout the facility for compliance with standards set forth by governing bodies.
- Monitored inmates' behavior to detect any signs of physical or psychological distress, as well as potential for violent outbursts.
- Detected potential threats and quickly defused conflicts.
- Maintained records and logs of man hours, materials and equipment used.
- Responded quickly and appropriately to emergency situations that may arise within the facility.
- Implemented defensive tactics and physical restraints to maintain safety and security of Davis facility
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Maintained correct physical head count for inmates.
- Inspected cells and conducted random searches of common areas.
- Conducted fire, safety and sanitation inspections.
Education
High School Diploma -
Snowflake High School
Snowflake, AZ05-2014
Skills
- Google Drive
- Data Entry
- Maintenance & Repair
- Customer Service
- Calm Under Pressure
- Dependable and Responsible
- Leadership
- Supervision and Leadership
- Organizational Skills
- Problem-Solving
Affiliations
- I like to hunt and fish
- I have four kids and married
Timeline
I install fiber internet in residential and commercial business
Blue Peak
02.2023 - Current
Shipper
Hobby Lobby
09.2022 - 10.2022
Service Technician
Tanmar
10.2021 - 09.2022
Yard Labor
C&L Septic
03.2021 - 10.2021
Flooring Installer
Skirlock Installations
10.2020 - 03.2021
Tree Cutter
Riggs Contract Services
09.2020 - 10.2020
Resident Care Specialist 2
Oklahoma Juvenile Center
02.2020 - 09.2020
Correction Officer
Davis Correctional Facility
01.2019 - 02.2020
High School Diploma -
Snowflake High School
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