Summary
Overview
Work History
Education
Skills
References
Certification
Languages
Objective
Timeline
Generic

Jessica Gardener

Allen,TX

Summary

Dynamic bartender with extensive mixology expertise and a proven ability to deliver exceptional customer service at Craftway Kitchen. Demonstrates strong cash handling skills and excels in high-pressure environments, ensuring efficient bar operations. Recognized for training new staff and enhancing service standards, contributing to a consistently high level of guest satisfaction. Aiming to leverage skills in a challenging role that prioritizes quality service and team collaboration.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Bartender/Server

Craftway Kitchen
Frisco, TX
10.2024 - Current
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
  • Assisted in setting up the bar for service shift.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Developed good working relationships with fellow employees through effective communication.
  • Greeted guests with friendliness and professionalism.

Bartender

The Rouxpour
Friendswood, TX
10.2023 - 09.2024
  • Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
  • Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
  • Efficiently handled cash transactions and accurately processed payments using POS system
  • Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
  • Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation

Lead Bartender

Jackie's Brickhouse
Kemah, TX
01.2021 - 07.2023
  • Train New Bartenders
  • Make sure bar is set up to work efficiently
  • High volume
  • Stocking of mixers /liquors / beer/wine
  • Give great customer service
  • Offered management position but declined

Event Bartender

Barge 295
Seabrook, TX
09.2020 - 01.2022
  • Set up bars fully stocked for efficiency in a high volume venue
  • Greet customers with a smile
  • Mix cocktail's and serve food
  • Break down bars and put in storage containers

Education

High school diploma -

Triton Regional High School
Runnemede, NJ

Skills

  • Mixology techniques
  • Cash handling
  • POS operation
  • Customer service
  • Team collaboration
  • Menu knowledge
  • Conflict resolution
  • Event setup
  • Drink presentation
  • Sales techniques
  • Communication skills
  • Training new staff
  • Professional appearance
  • Staff management
  • Team player attitude
  • Patience and tolerance
  • Highly reliable
  • Food service
  • Customer service expertise
  • Point of sale systems
  • Food preparation
  • Busser
  • Dishwasher
  • Host
  • Server

References

  • Christine Stephens- General Manager, The Rouxpour +1 (832) 350-9723
  • Rebecca Diaz- Restaurant Manager, The Rouxpour (832) 469-1102
  • Jeff Schaffer- Bar Manager, Jackie's Bar and Grill (281) 678-7040
  • John Berrara- General Manager, Jackie's Bar and Grill (281) 433-8228
  • Jayne Mead-General Manager, South Shore Grille (231) 343-4546
  • Joanna DeChristopher- Prior Owner of Puppeta's Bar and Grill (336)-314-3045
  • Ray Warring- General Manager, Craftway Kitchen (469)492-4352

Certification

  • TABC
  • Food Handlers

Languages

English
Professional
Spanish
Limited

Objective

Since I was a Child I have grown up in the Restaurant Industry. My Mother started out with a Catering Business from home. She than grew from there. She had a Italian Pizzeria that was very successful. So successful she opened a second Restaurant. It was Fine Dining Italian Cuisine. My Mother showed me the in's and outs of the business. I learned how to wash dishes, prep food, Host, Serve food, and close the reports at the end of the night when she was not there. With This experience I hope to help my Husband Anas open a restaurant.

Timeline

Bartender/Server

Craftway Kitchen
10.2024 - Current

Bartender

The Rouxpour
10.2023 - 09.2024

Lead Bartender

Jackie's Brickhouse
01.2021 - 07.2023

Event Bartender

Barge 295
09.2020 - 01.2022

High school diploma -

Triton Regional High School
Jessica Gardener