Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JESICA GAYTAN

Colorado Springs,CO

Summary

Patient Service Representative with experience in Hospital setting, excelling in patient registration and insurance verification. Bilingual in English and Spanish, I effectively communicate with diverse populations while ensuring financial accuracy. Proven ability to handle high-volume interactions with professionalism, enhancing patient satisfaction and operational efficiency.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Patient Service Representative

CommonSpirit Health Hospital
Colorado Springs, CO
05.2023 - 11.2024
  • I greeted and registered patients, collected demographics, and insurance information.
  • Verified coverage, determined financial responsibility, and collected copayments.
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Handled a high volume of patient interactions with professionalism and care.

Armed Security Officer

Pal American Security
Colorado Springs, CO
02.2022 - 04.2023
  • Provided safety support in a hospital environment, ensuring a secure atmosphere.
  • Responded to emergencies, de-escalated conflict, and supported patient well-being.
  • Logged reports and worked closely with clinical staff to protect vulnerable patients.

House Manager

Self-employeed
Colorado Springs, Colorado
09.2016 - 01.2022
  • Developed and enforced household policies for smooth functioning.
  • Scheduled appointments and managed transportation logistics for family members.
  • Organized and maintained household inventory records, including supplies and equipment.

Front Desk Receptionist

Las Islas Family Medical Group
Oxnard, CA
08.2015 - 10.2016
  • Managed front desk operations including patient check-in/check-out.
  • Scheduled visits, confirmed authorizations, and verified Medi-Cal eligibility.
  • Collected payments and handled billing coordination with accuracy.
  • Trained new front office staff and supported clinical efficiency.

Education

Associate Studies -

Pikes Peak State College

Law Enforcement Academy -

Pikes Peak State College

Skills

  • Patient Registration & Check-In
  • Insurance Eligibility
  • High Volume Call Handling
  • Medical Terminology
  • Payment Collection & Financial Counseling
  • Bilingual: English / Spanish
  • Effective communication

Certification

  • BLS Certified, 04/30/25

Timeline

Patient Service Representative

CommonSpirit Health Hospital
05.2023 - 11.2024

Armed Security Officer

Pal American Security
02.2022 - 04.2023

House Manager

Self-employeed
09.2016 - 01.2022

Front Desk Receptionist

Las Islas Family Medical Group
08.2015 - 10.2016

Associate Studies -

Pikes Peak State College

Law Enforcement Academy -

Pikes Peak State College

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