Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Jesica Jose

Boaz

Summary

Dynamic shift leader with proven skills in team leadership, customer service, and effective communication. Adapt to conflict resolution and time management, driving exceptional customer satisfaction, and operational efficiency. Results-oriented professional with over three years of experience in fast-paced environments. Demonstrated expertise in training staff, cash handling, and maintaining high standards of service. Committed to enhancing customer experiences and resolving issues swiftly.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Leader

Firehouse Subs
Albertville
05.2022 - 08.2025
  • Supervised team members during busy shifts to ensure efficient service.
  • Trained new staff on food preparation and customer service standards.
  • Maintained cleanliness and organization of the dining and kitchen areas.
  • Handled customer inquiries and resolved issues promptly to enhance satisfaction.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Resolved customer complaints promptly and professionally.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Upheld company standards and compliance requirements for operations.

Education

Associate of Science - Nursing

Snead State Community College
Boaz
05-2025

Skills

  • Team leadership
  • Customer service
  • Effective communication
  • Conflict resolution
  • Time management
  • Cash handling

Languages

Spanish
Native/ Bilingual

Certification

ServSafe- 2023

Timeline

Shift Leader

Firehouse Subs
05.2022 - 08.2025

Associate of Science - Nursing

Snead State Community College
Jesica Jose