Jesica Landa Valencia
Orlando
Overview
9
9
years of professional experience
Work History
Parts Coordinator
Manheim
08.2022 - 06.2023
- Received and stocked incoming auto parts, arranging items in correct locations
- Ordered new inventory for parts department and placed specific customer special orders
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
Collections Specialist II
J.P. Morgan Chase
07.2017 - 08.2022
- Cstomer Service to include answering phones
- Process and review order documentation and ensure all documents are completed
- Enroll employee's from different companies into benefits (Medical, Dental, Vision, 401k and Life Insurance)
- Handle customer questions, complaints and billing inquires with one call resolution
- Answer customers request and inquiries concerning services, products, billing, claims and reportsproblem areas
- Responsible for improving customer retention through programs and service provided to the customer.
Security Officer
PCI Security
06.2019 - 04.2022
- Check in visitors at gatehouse checking for valid driver's license and checking in car plates
- Report any and all suspicious activity
- Require all guest to check in and have visitor pass placed on windshield.
Customer Service Representative
AON HEWITT
08.2016 - 05.2017
- Handle customer questions, complaints and billing inquires with one call resolution
- Answer customers request and inquiries concerning services, products, billing, claims and reportsproblem areas
- Responsible for improving customer retention through programs and service provided to the customer.
Technical Support Specialist
AT&T
12.2014 - 06.2016
- Handle customer questions, complaints and billing inquires with one call resolution
- Answer customers request and inquiries concerning services, products, billing, claims and reportsproblem areas
- Responsible for improving customer retention through programs and service provided to the customer.
Education
High School Diploma -
Maynard Evans High School
Orlando, FL01.2009
Skills
- Microsoft Word
- Sales Expertise
- Active Listening
- Order Fulfillment
- Credit Card Payment Processing
- Microsoft PowerPoint
- Customer Relations
- Microsoft Excel
- Account Management
- English
- Bilingual
- Spanish
Timeline
Parts Coordinator
Manheim
08.2022 - 06.2023
Security Officer
PCI Security
06.2019 - 04.2022
Collections Specialist II
J.P. Morgan Chase
07.2017 - 08.2022
Customer Service Representative
AON HEWITT
08.2016 - 05.2017
Technical Support Specialist
AT&T
12.2014 - 06.2016
High School Diploma -
Maynard Evans High School