Accomplished and adaptable administrative professional with over 10 years of experience executing administrative support, high-accuracy fiscal workflows, and data analysis across public government and regulated corporate environments. Proven track record executing independent judgment, maintaining absolute discretion, and safeguarding strict confidentiality regarding policy compliance. Expert at organizing campus or department processes, calendar management, and maintaining institutional standards through diligent file management.
Work History
Parts Coordinator
4 Years 3 Months
CarMax | 06.2022 - 09.2026
Managed high-volume parts logistics, tracking heavy components and utilizing database applications to maintain exact records.
Cultivated vendor relationships; processed documentation, prepared invoices, and verified account codes for physical activities.
Executed secure data entry, tracking ledger codes, handling file management, and strictly maintaining confidentiality.
CSR Manager
2 Years 5 Months
CarMax | 01.2020 - 06.2022
Managed multi-line phones, routed emergency/admin calls professionally, and took discreet messages.
Processed documentation, trackers, and affidavits confidentially. Managed daily calendar.
Utilized Microsoft Outlook, Microsoft Word, and Microsoft Excel to oversee internal schedules, complete statistical reporting, and coordinate event assistance for regional teams.
Directed household fiscal workflows: tracked 20+ monthly recurring ledger items, processed medical and utility transactions, and managed a comprehensive annual budget with total financial accuracy.
Equipment Services Advisor
8 Months
Maricopa County | 08.2018 - 04.2019
Performed complex clerical and administrative support duties within a government platform; compiled comprehensive reports and handled mail distribution across units.
Maintained automated tracking software and spreadsheet applications to manage the ordering, receiving, maintaining work orders, and secure storage of heavy-duty fleet parts, decrease in spend by 20%.
Operational Support & Compliance Specialist
8 Months
Correctional Health | 12.2017 - 08.2018
Maintained official meeting minutes, managed secure digital files on SharePoint, and managed high-level leadership calendars via advanced calendar management.
Operated personal computer systems to review data entry for multiple daily operational surveys, successfully meeting every single high-priority project deadline by at least 80%.
Front-Office Support & Database Records Specialist
9 Months
Animal Control | 01.2017 - 10.2017
Securely processed financial transactions for registration and reclaim fees, balancing up to $2,000 in cash drawers daily with absolute accuracy and compiling daily statistical reporting.
Maintaining Records & Recordkeeping Principles: Standardized local agency recordkeeping principles, systematically organizing, archiving, and maintaining records for over 1,000 animal control cases, stray intakes, and microchip registrations with 100% data accuracy.
Sensitive Information & Regulatory Requirements: Enforced strict data security protocols to protect sensitive information (such as owner details, veterinary history, and active legal cases), ensuring compliance with regulatory requirements and local public safety ordinances.
Procurement Requests & Training Staff: Automated tracking for shelter resource procurement requests via Microsoft Office, while successfully training staff of 50 volunteers on digital file entry to maximize department productivity.
Voter Registration Clerk
1 Year 11 Months
Voter Registration | 02.2015 - 01.2017
Managed data entry and record verification utilizing JIMS to cross-reference vital records and process 50 digital applications a day.
Audited and processed early ballot requests, reports, out-of-state notifications, and sensitive confidentiality forms.
Nuclear Regulatory Operations Specialist
1 Year 3 Months
Palo Verde Nuclear Generating Station | 08.2014 - 11.2015
Held Federal Unescorted Access Clearance, ensuring 100% adherence to rigorous Nuclear Regulatory Commission (NRC) safety protocols.
Managed and updated sensitive employee personnel records, auditing regulatory training profiles to verify active clearances.
Education
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Skills
Administrative & Office Operations
General Clerical Operations
Meeting Coordination
Multi-Line Phone Routing
Calendar Management
Telephone Handling
Event Assistance
Mail Distribution
Office Supply Management
Basic Office Equipment Operation
Fiscal & Office Logistics
Campus/Department Fiscal Activities
Budget Monitoring
Expense Tracking
Procurement Support
Financial Transactions
Preparing Invoices
Maintaining Work Orders
Data Integrity & Management
Reviewing
Validating
and Analyzing Data
High-Volume Data Entry
Document Auditing
File Management
Statistical Reporting
Compliance & Confidentiality
Strict Policy Adherence
Confidentiality Protocols (HIPAA/FERA-aligned)
Public Records Laws
Software & Languages
MS Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
PowerPoint
Adobe Acrobat
SharePoint
JIMS
Database Applications
Spreadsheet Applications
Operating Personal Computer (Windows/Mac)
Certification
Secure Facility & Asset Access Clearance
Maricopa County
Unescorted Access Clearance
Palo Verde Nuclear Generating Station (NRC Regulated)
Referral Navigator/Intake Coordinator at Allegheny Health Network/Graham HealthcareReferral Navigator/Intake Coordinator at Allegheny Health Network/Graham Healthcare