Jesica Tunnell
Florence,USA
Summary
Professional worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
15
15
years of professional experience
Work History
Cashier
Food Lion
Georgetown, SC
03.2023 - 08.2024
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Customer Service Agent
Monster Reservations Group
Socastee, SC, USA
08.2022 - 10.2022
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Barista
Starbucks
Mayo Clinic, Jacksonville, Florida, USA
03.2021 - 05.2022
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Operated espresso machines and commercial coffee brewers to create beverages.
Barista
Starbucks
San Pablo, Jacksonville, Florida, USA
12.2021 - 02.2022
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Waitress
Molly Malone Pub
El Puerto de Santa Maria, Cadiz, SPAIN
08.2016 - 06.2019
- Verified legal identification for alcoholic consumption.
- Prepared and stocked cocktail ingredients.
- Crafted new recipes for cocktails.
- Decorated bar.
- Maintained record of inventory and sales.
- Prepared alcoholic beverages.
- Served food to clients.
Receptionist
Essentials Spa and Wellness
Tampa, Florida, USA
05.2014 - 04.2016
- Prepared 25 employees weekly work schedules.
- Responded over 100 telephone calls daily for appointments and promotions.
- Completed sales of spa packages and gift cards to clients.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Facilitated smooth operations during managerial absences by stepping up as an interim leader when required.
- Served as a reliable point of contact for clients, vendors, and stakeholders, establishing trust and credibility within the industry.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Waitress
Eagles Golf Country Club
Tampa, Florida, USA
01.2015 - 02.2016
- Verified legal identification for alcoholic consumption.
- Prepared and stocked cocktail ingredients.
- Crafted new recipes for cocktails.
- Decorated bar.
- Maintained record of inventory and sales.
- Prepared alcoholic beverages.
- Served food to clients.
- Cashier.
- Performed opening and closing duties.
Barista
Starbucks
Tampa, Florida, USA
10.2012 - 03.2015
- Crafted food and beverages.
- Balanced cash drawer.
- Cashier.
- Performed store opening and closing duties.
- Maintained store clean and organized.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Customer Service/Sales Agent
Abeka
Pensacola, Florida, USA
09.2010 - 08.2013
- Using MS Office kept inventory of company merchandise.
- Sent and filed billing of clients.
- Generated leads through cold calling strategies that identified potential clients within target markets.
- Resolved customer issues efficiently, ensuring repeat business and positive word-of-mouth referrals.
- Maintained a high level of product knowledge, staying up-to-date on company offerings, promotions, and policies.
- Kept detailed records of daily activities through online customer database.
Cashier
Dollars for Scholars
St. Petersburg, Florida, USA
04.2009 - 07.2009
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
Education
Bachelors - Administration
University of South Florida
Tampa, Florida01.2016
License - Hotel Receptionist
MasterD
Jerez de la Frontera, Cádiz01.2020
High School Diploma - undefined
Sickes High School
Tampa, Florida01.2011
Skills
- Time management skills
- Cash handling
- Team collaboration
- Customer service excellence
Timeline
Cashier
Food Lion
03.2023 - 08.2024
Customer Service Agent
Monster Reservations Group
08.2022 - 10.2022
Barista
Starbucks
12.2021 - 02.2022
Barista
Starbucks
03.2021 - 05.2022
Waitress
Molly Malone Pub
08.2016 - 06.2019
Waitress
Eagles Golf Country Club
01.2015 - 02.2016
Receptionist
Essentials Spa and Wellness
05.2014 - 04.2016
Barista
Starbucks
10.2012 - 03.2015
Customer Service/Sales Agent
Abeka
09.2010 - 08.2013
Cashier
Dollars for Scholars
04.2009 - 07.2009
Bachelors - Administration
University of South Florida
License - Hotel Receptionist
MasterD
High School Diploma - undefined
Sickes High School