Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jesimae Rojas

Fort Collins

Summary

Dynamic professional with a proven track record at Zales, Blue Agave, Dreamsea, and more, excelling in customer service and product knowledge. Strong communicator with excellent multitasking skills, enhancing customer satisfaction and driving repeat business. Experienced bartender and hostess, known for maintaining poise and a positive attitude in fast-paced environments while exceeding customer expectations. Skilled in managing reservations, waitlists, and creating a welcoming atmosphere, contributing to overall team success.

Overview

4
4
years of professional experience

Work History

Jewelry Sales Associate

Zales the Diamond Store
03.2024 - Current
  • Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided a trusting environment for customers in selling things such as; engagement rings, wedding bands, and other gifts to last a lifetime.
  • Opened and closed POS systems before and after hours, ensuring everything works correctly for efficient days.

Bartender

Dreamsea Surf Camp
11.2024 - 12.2024
  • I volunteered as a bartender in Costa Rica for 6 weeks, having an exchange of work for accommodation and food.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Mixed unique and interesting cocktails for customers, including bar specials.

House and Pet Sitter

Rover.com
11.2023 - 07.2024
  • Fed and walked pets, cleaning up after pets indoors and outdoors.
  • Managed a variety of household tasks, including mail collection, plant care, trash removal, and light cleaning to maintain a clean living environment for clients'' return.
  • Communicated with homeowner via phone or text.
  • Fed and watered animals and replaced dirty bedding and litter boxes.
  • Built strong relationships with repeat customers based on trustworthiness professionalism exceptional attention detail.
  • Secured locks and entryways to prevent unauthorized access by persons not approved by owners.

Head Hostess

Blue Agave Grill
06.2023 - 06.2024
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Organized the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.

Graduate Assistant

Centennial Children’s Chorus
08.2022 - 05.2024
  • Assisted the choir director with weekly rehearsals, providing vocal coaching, conducting warm-ups, and ensuring smooth rehearsal flow.
  • Provided individualized vocal instruction to children, helping them develop proper technique, pitch accuracy, and vocal range.
  • Supported the planning and execution of choir performances, including concerts, festivals, and special events, by coordinating logistics, preparing materials, and assisting with rehearsals.
  • Helped in encouraging a positive and encouraging learning environment for young singers, promoting enthusiasm, discipline, and teamwork.
  • Assisted with managing rehearsal schedules, maintaining attendance records, and communicating with parents and students regarding choir events and expectations.
  • Collaborated in organizing performances, from initial planning stages through dress rehearsals and final execution, ensuring quality and seamless execution.
  • Acted as a mentor to younger singers, offering guidance and encouragement both musically and personally to help build their confidence and performance skills.

Employee

Rollerland Skate Center
03.2021 - 05.2023
  • Party Host - Planned, coordinated, and hosted birthday parties and group events at the roller skating rink, ensuring a fun and seamless experience for guests. Greeted party attendees, managed party schedules, and facilitated activities such as games and skating. Ensured guest satisfaction by providing excellent customer service, handling food and beverage orders, and troubleshooting any issues. Collaborated with team members to create a welcoming atmosphere and ensure smooth event execution.
  • Floor Guard - Monitored the roller rink floor to ensure the safety of skaters by enforcing rink rules and regulations. Provided assistance to guests in distress, helping them with falls or minor injuries, and offered skating tips to beginners. Ensured the skating area was free of hazards and kept the rink clean and orderly. Responded to emergencies promptly and communicated with other staff to maintain a safe and enjoyable environment for all guests.
  • DJ - Curated and played music for roller skating sessions, themed events, and parties, ensuring a lively and engaging atmosphere. Adjusted playlists based on crowd energy and event type, and took requests from guests while maintaining a balance of music styles. Operated sound and lighting equipment, troubleshooting any technical issues to ensure smooth operations. Interacted with guests through the microphone, making announcements and keeping energy levels high during events.
  • Concessions - Operated the snack bar, preparing and serving food and beverages to guests in a fast-paced environment. Ensured quality service by handling cash transactions, processing payments, and maintaining an organized and clean workspace. Managed inventory levels, restocked supplies as needed, and followed food safety standards to ensure the safety and satisfaction of customers. Delivered excellent customer service while maintaining a positive and friendly demeanor.
  • Ticket Office - Provided front-line customer service at the ticket office, selling admission tickets and processing payments for roller skating sessions and events. Handled reservations for group parties, special events, and private bookings. Answered customer inquiries about pricing, hours, and rink policies, offering helpful information in a clear and friendly manner. Managed cash and electronic transactions, ensuring accuracy and efficiency in processing payments. Assisted with maintaining a smooth flow of guests entering and exiting the rink.

Education

High School Diploma -

Fort Collins High School
Fort Collins, CO
12-2023

Skills

  • Product knowledge expertise
  • Strong communication skills
  • Exceptional customer service
  • Store maintenance
  • Strong multitasking
  • Team player attitude
  • Highly reliable
  • Reservation coordination
  • Bar terminology
  • Exceptional communication
  • Patience and empathy
  • Time management skills

Languages

Spanish
Native or Bilingual

Timeline

Bartender

Dreamsea Surf Camp
11.2024 - 12.2024

Jewelry Sales Associate

Zales the Diamond Store
03.2024 - Current

House and Pet Sitter

Rover.com
11.2023 - 07.2024

Head Hostess

Blue Agave Grill
06.2023 - 06.2024

Graduate Assistant

Centennial Children’s Chorus
08.2022 - 05.2024

Employee

Rollerland Skate Center
03.2021 - 05.2023

High School Diploma -

Fort Collins High School

Similar Profiles

CREATE PROFILE
Jesimae Rojas