Jesinta borges
Cary,NC
Summary
Accomplished, dedicated, and versatile HR Project Manager with extensive experience in designing and delivering projects to build organizational capability and improve HR practices. Passionate about people and adept at guiding a team towards achieving a common goal with an innovative, creative attitude. Specializing in stakeholder management, collaborating with subject matter experts to design and enhance HR systems and processes. Possess expertise in developing web-based and classroom-based training courses.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Domain Lead
Infosys BPM ltd
10.2018 - 07.2024
- Responsible for the domain certifications of the entire Human Resource outsourcing (HRO) horizontal in Infosys BPM (4000+ employees across the globe)
- Transitions and program delivery phases during the transition to new processes
- Content development for web-based and classroom (virtual and in-person) training as well as job aids, reference guides, and other performance improvement tools
- Working with functional leaders and Learning and Development team to create training plans, develop training modules, coordinate and administer training for team members
- Identified and corrected gaps in the learning and development module, resulting in 99% accuracy in training allocation across all org units
- Exceeded key performance indicators in responding to issues raised by the business
- Led audit efforts on employee records for conclusive and efficient statistical analysis and reporting
Learning & Development Consultant
Infosys
05.2016 - 10.2018
- Responsible for project management direction for all phases of the learning, development, or performance improvement process (ADDIE)
- Liaison for managing relationships with external network of vendors providing Manager Development content
- Performing on-the-job training and coaching for various levels of associates and managers for performance improvement
- Design and manage global Manager Speaker series, and develop non-class alumni events for managers who have attended foundational training
- Make recommendations for improvement of training, training materials, procedures, workflow and resources
Lead
Infosys
01.2013 - 05.2016
- Manage internal and external curriculum partners to a high standard of quality
- Monitor employee and manager feedback results and build or continuously update training material to support our business goals
- Develop readiness materials that prepare employees for new projects and processes
- Own the online training sections of our Learning Management System (LMS)
- Supports the Sr
- Manager of Talent Development on the company performance management program, employee engagement program
- Assist with the development and implementation of customized training for the leadership and management development programs
- A core area of focus will be development of the Customer Service training programs to improve departmental performance and efficiency
- Annually reviewing vendor quality and accessing and sourcing new providers through an extended Learning and Development professional network
Process Trainer
Infosys
01.2008 - 01.2013
- Company Overview: Customer Service Telecom client
- Customer Service Telecom client
Operations Executive
Infosys
01.2007 - 01.2008
- Company Overview: IT Sector
- IT Sector
Education
Bachelor’s - Computer Science
Pune University
Pune01.2007
Skills
- Motivational techniques
- Career guidance
- Active learning
- Group facilitation
- Relationship development
- Adaptability and flexibility
- Conflict management education
- Records maintenance
- Data analysis
- Excellent communication
- Program development
- Written communication
- Recruitment participation
- Continuous improvement
- Team building
- Time management abilities
- Presentation skills
Certification
- CERTIFIED GLOBAL RECRUITMENT ANALYST (CGRA), Middle Earth HR
- CERTIFIED HR ANALYTICS AND METRICS PROFESSIONAL (CHAMP), Middle Earth HR
- CERTIFIED LEARNING & DEVELOPMENT MANAGER (CLDM), Middle Earth HR
Accomplishments
- Star award of the month, Achievements beyond the arena of work
- Nobel Award, Cost saving of about 60 for all trainings
- Special Achievement award, Excellent project management and client satisfaction on project go-live
Languages
Hindi
Full Professional
Software
CSOD
Timeline
Senior Domain Lead
Infosys BPM ltd
10.2018 - 07.2024
Learning & Development Consultant
Infosys
05.2016 - 10.2018
Lead
Infosys
01.2013 - 05.2016
Process Trainer
Infosys
01.2008 - 01.2013
Operations Executive
Infosys
01.2007 - 01.2008
Bachelor’s - Computer Science
Pune University