Victor Alvarez
Orlando,FL
Summary
Accomplished Senior Ops Lead with a proven track record at Transportation Management Services, enhancing operational efficiency and productivity by streamlining transportation processes. Expert in teamwork and collaboration, with a knack for motivational techniques. Achieved significant cost reductions and high employee retention rates, demonstrating exceptional leadership and active learning skills.
Overview
21
21
years of professional experience
Work History
Senior Ops Lead
Transportation Management Services
01.2017 - Current
- Streamlined transportation processes, resulting in reduced costs and increased productivity.
- Oversaw logistics for multi-day events, including accommodations, transportation, and scheduling.
- Arranged transportation and communicated arrangements according to established protocols.
- Organized team travel arrangements, ensuring timely transportation to games and tournaments.
Passenger Service Supervisor
Menzies Aviation
04.2003 - 12.2011
- Oversaw ticketing, gate and ramp services.
- Managed ticketing and reservation systems, ensuring accurate processing of passenger information and flight bookings.
- Hired, trained, and motivated employees to provide exceptional passenger care and support.
- Assisted passengers with special needs or requests, providing personalized attention to ensure their comfort during travel.
- Provided leadership to the service team, fostering a positive work environment that resulted in high employee retention rates.
Education
High School - General Studies
Casiano Cepeda Orellano
Rio Grande, PR05.2002
Skills
- Self-awareness
- Work-Life Balance
- Motivational Techniques
- Empathy Development
- Active Learning
- Teamwork and Collaboration
Languages
English,Spanish
Full Professional
Timeline
Senior Ops Lead
Transportation Management Services
01.2017 - Current
Passenger Service Supervisor
Menzies Aviation
04.2003 - 12.2011
High School - General Studies
Casiano Cepeda Orellano
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