Jeslie Avestruz
Pivot Acupuncture
Vallejo,CA
1
Certification
5
years of professional experience
Work History
Medical Assistant/Patient Care Coordinator
1 Year 7 Months- Assisted practitioners with patient assessments & treatment plans
- Managed patient scheduling and appointment confirmations
- Performed front desk operations, including insurance verification & reconciliation, billing support, creating & fixing claims, verifying referrals
- Maintained accurate electronic health records for all patients
- Trained student externs in clinic protocols and patient interaction standards
- Sanitized, restocked, and organized treatment rooms and medical equipment after each patient
- Attended to any patient questions or concerns
- Educated patients on acupuncture benefits and post-treatment care to improve compliance and satisfaction.
Customer Service Representative
1 Year 5 Months- Responded to telephone inquiries and complaints following standard operating procedures.
- Maintained an updated knowledge base of current products, services, pricing, promotions.
- Service money remittance, Attend telephone calls & Set up appointments.
- Prepare & Transact Air cargo and Sea cargo packages for shipment.
Customer Service Cashier
6 Months- In charge of telephone calls, customer orders, addressing questions/concerns.
- Managed multiple tasks simultaneously, such as restocking shelves and operating a cash register.
- Performed store opening/closing duties as required and maintained cleanliness.
Restaurant Hostess
6 Months- Greeted customers courteously, monitored restaurant activity to determine seating and dining flow.
- Responded quickly and effectively to customer complaints or concerns in order to maintain customer satisfaction levels.
- Answered phone calls to take reservations and address guest questions and concerns.
- Demonstrated interpersonal communication skills when interacting with guests and colleagues.
Education
Associate in Arts (A.A.) - Pre-Health Science
Medical Assistant Program
High School Diploma
Skills
Patient communication
Patient care
Confidentiality compliance
Insurance verification
Patient flow management
Patient scheduling
Certification
- CPR Certification - American Heart Association
- Certification of Completion - Certified Medical Assistant
Timeline
Medical Assistant/Patient Care Coordinator
Pivot Acupuncture
01.2025 - CurrentRead More
Customer Service Representative
LBC Express
04.2023 - 09.2024Read More
Customer Service Cashier
Lucky Jelly Donuts
03.2022 - 09.2022Read More
Restaurant Hostess
Mimi's Cafe
06.2021 - 12.2021Read More
Armijo High School
High School Diploma
Read More
Cal Regional
Medical Assistant Program
Read More
Napa Valley College
Associate in Arts (A.A.) from Pre-Health Science
Read More