Summary
Overview
Work History
Education
Skills
Work Availability
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Jeslyann Tousand

Jeslyann Tousand

Houston,TX

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Real Estate Agent

eXp Realty
06.2023 - Current
  • Advise clients on market conditions, prices, mortgages, legal requirements, and related matters
  • Perform comparative market analysis to estimate properties' value
  • Conduct property tours, negotiate prices and terms, prepare contracts and documents
  • Manage contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations
  • Maintain connections with clients to encourage repeat business and referrals.
  • Develop and implement strategic marketing plans to increase potential for selling properties and generate more leads.
  • Establish positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.

Property Manager

CAF MANAGEMENT
10.2021 - 02.2023
  • Assisted in the completion of contract assumptions for the property takeover
  • Completed audits of reports for the migration and integration process of
  • Entrata
  • Played a key role in the official takeover by obtaining pertinent information for logins, status of move-outs, move-ins, pending applications, and Texas Rent Relief applicants for a successful transition
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

Senior Community Manager &, Executive Administrator

AVAN PROPERTY MANAGEMENT & CAPITAL BUILDERS, DESIGNERS INC
05.2021 - 10.2021
  • Assisted with instilling a COVID-19 response protocol for all employees
  • Decreased delinquency to less than 5% of the total gross income by educating residents on rental programs that were offered by Harris County.
  • Assisted in the hiring, training, and development of AVAN employees
  • Completed a new property integration of a new build into Onesite
  • Directly supervised the essential duties and leasing efforts for a 219 multi-family community in the Galleria area and a 25-suite commercial property located in the Spring Branch area
  • Increased renewal rates for the multifamily property portfolio by 30%
  • Reduced overall costs for contract services by 27.78%
  • Assisted in the purchasing and price negotiation of materials for custom and spec homes for new builds
  • Reconciled accounting books for each new build
  • Utilized QuickBooks efficiently for vendor accounting payments, invoicing and 1099’s.
  • Produced reports about community activities to keep owners, directors and property managers informed.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Evaluated property conditions and recommended improvements.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
  • Aided upper-level leaders by completing budgets and reports for executive action planning.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.

Senior Property Manager

PROPERTIES AND STUDENT QUARTERS
09.2018 - 04.2021
  • Maintained occupancy percentage at 100% for a period of three consecutive months
  • Developed and implemented an inspection policy that resulted in write offs being reduced by 15% in a period of two months
  • Fostered relationships with local businesses; most importantly the Fort
  • Hood Family Housing Office which is instrumental to success in maintaining military clientele
  • Pre-leased for Fall 2020 at 15.75% by the beginning of March 2020
  • Fostered relationships with the University of Houston and Texas
  • Southern University - Consistent in maintaining expenses below the line for each expense category.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.

Property Manager

TARANTINO PROPERTIES INC
03.2017 - 04.2018
  • Leveraged multiple tools and resources to develop an effective marketing plan, resulting in a 45% increase in occupancy rate of 98%
  • Pre-leased at 100%
  • Receivership of high volume of deferred maintenance and, $1M Capital
  • Improvements
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.

Property Manager

SOLDIERS OF REAL ESTATE
06.2015 - 03.2017
  • Maximized occupancy rate by utilizing various marketing platforms and the company web percentage
  • Redesigned the maintenance program to ensure optimal productivity that resulted in the decrease of the number of days to turn a home
  • Organized marketing relations with various local programs for resident retention.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Property Manager

Sierra Madre Real Estate LLC
01.2011 - 06.2015
  • Managed resident move-ins, in accordance with Texas laws for HUD and company standards
  • Scheduled vendors, ensuring the proper permits, licensing and insurance were obtained for new builds
  • Generated tax forms for the company and vendors at the end of the fiscal year.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

Education

Real Estate Agent -

Aceable Agent
Remote

Certified Apartment Manager -

Visto - Remote

Skills

  • Bookkeeping
  • Budgeting
  • Training and Development
  • Marketing Strategies
  • Due Diligence
  • Receivership
  • Property Takeovers and Dispositions
  • Vendor Relations
  • Customer Satisfaction
  • Commercial Construction Management
  • Residential Construction Management
  • Accounts Payable
  • Accounts Receivables
  • Entrata
  • Yardi
  • Onesite
  • Bluemoon
  • Buildium
  • Trello
  • Biradix
  • Reputationcom
  • Marketing and Advertising
  • Property Tours
  • Closing Sales
  • Administrative Support
  • Staff Management
  • Recruiting Clients
  • Lender Relations
  • Lead Follow-Up
  • CRM Software Use
  • Strong Organizational Skills
  • Market Research Data Entry
  • MLS Updating
  • Microsoft
  • Open House Preparation
  • Prepare Purchase Offers

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Experience is a hard teacher because she gives the test first, the lesson after.
Vernon Law

Timeline

Real Estate Agent

eXp Realty
06.2023 - Current

Property Manager

CAF MANAGEMENT
10.2021 - 02.2023

Senior Community Manager &, Executive Administrator

AVAN PROPERTY MANAGEMENT & CAPITAL BUILDERS, DESIGNERS INC
05.2021 - 10.2021

Senior Property Manager

PROPERTIES AND STUDENT QUARTERS
09.2018 - 04.2021

Property Manager

TARANTINO PROPERTIES INC
03.2017 - 04.2018

Property Manager

SOLDIERS OF REAL ESTATE
06.2015 - 03.2017

Property Manager

Sierra Madre Real Estate LLC
01.2011 - 06.2015

Real Estate Agent -

Aceable Agent

Certified Apartment Manager -

Visto - Remote

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Jeslyann Tousand