Jeslynn Morales
Houston,TX
Summary
Dedicated and motivated business management student seeking an opportunity to gain practical experience in the field. Equipped with a strong background in the service industry and a diverse skill set, including problem-solving, customer service, organization, and computer proficiency.
Overview
3
3
years of professional experience
Work History
Sales Agent
TXU Energy
Houston , TX
01.2025 - Current
- Maximized market share by working with clients and building relationships.
- Regularly met or exceeded established sales goals by implementing strategic closing techniques.
- Developed relationships with customers by providing excellent customer service.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Processed orders through company system and coordinated product deliveries.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
Sever
Joe's Italian
Bay City , Tx
08.2022 - 12.2023
- Cleaned tables and chairs to prepare dining area for next customers.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted in training new servers.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
Education
Some College (No Degree) - Business Management
Brazosport College
Lake Jackson, TXSkills
- Customer service
- Sales strategies
- Data analysis
- Teamwork and collaboration
- Sales strategy development
- Solutions planning
- Computer applications
- CRN
- Word, Exhale, PowerPoint
- Professionalism
Timeline
Sales Agent
TXU Energy
01.2025 - Current
Sever
Joe's Italian
08.2022 - 12.2023
Some College (No Degree) - Business Management
Brazosport College
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