Jesmarie Perez
EAST HARTFORD,CT
Summary
Dynamic and dedicated waitress with a proven track record at Sally and Bob, excelling in high-pressure environments. Expert in customer service and cash handling, I consistently enhanced guest satisfaction through attentive service and effective multitasking. My ability to build rapport with customers led to increased referrals and a welcoming dining atmosphere. Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Overview
22
22
years of professional experience
Work History
Waitress
Sally and Bob
12.2006 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Processed orders and sent to kitchen employees for preparation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Food Service Worker
Home Town Buffet
Hartford, CT
01.2004 - 03.2005
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Education
Hartford High School
Hartford, CTSkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Cash handling
- Attention to detail
- Safe food handling
- Decision-making
- Hospitality service expertise
- Payment processing
- Menu recommendations
- Food running
- Service prioritization
- Order accuracy
- Accurate money handling
- Supply restocking
- Table bussing
- Tableside service
- Dining area maintenance
- Beverage preparation
- Seating arrangements
- Guest relations
- Plate carrying techniques
- Check payment processing
Timeline
Waitress
Sally and Bob
12.2006 - Current
Food Service Worker
Home Town Buffet
01.2004 - 03.2005
Hartford High School
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