Jess Achille
North Providence,RI
Summary
Professional Customer Service Representative successful in applying strong communication and problem solving skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
9
9
years of professional experience
Work History
Member Service Specialist
AAA Northeast
08.2023 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Handled customer inquiries and suggestions courteously and professionally.
- Handled calls promptly and with courteous professionalism.
Call Center Representative
Gem Plumbing & Heating Services
03.2021 - 08.2023
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer inquiries via telephone, email and live chat to provide updated information.
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
- Built positive relationships with customers by providing exceptional customer service.
Cashier Supervisor
Bj's Wholesale Club
05.2014 - 03.2021
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
Education
High School Diploma -
Johnston Senior High School
Johnston, RI08.2014
Skills
- Scheduling systems
- Detail oriented
- Microsoft software
- 9 years of customer service
Timeline
Member Service Specialist
AAA Northeast
08.2023 - Current
Call Center Representative
Gem Plumbing & Heating Services
03.2021 - 08.2023
Cashier Supervisor
Bj's Wholesale Club
05.2014 - 03.2021
High School Diploma -
Johnston Senior High School
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