Hope Wilson
Emmett,ID
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Member Service Specialist
Idaho Central Credit Union
11.2020 - Current
- Enhanced member satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Streamlined account management processes for increased efficiency and accuracy in handling member accounts.
- Resolved complex issues with tailored solutions, ensuring positive outcomes for both members and the organization.
- Established strong relationships with members to foster loyalty and trust, contributing to a high retention rate.
- Assisted in training new team members, sharing best practices and contributing to a cohesive work environment.
Barista
Starbucks
08.2019 - 11.2020
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
Cashier
Home Depot
05.2018 - 05.2019
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Greeted customers entering store and responded promptly to customer needs.
- Streamlined the checkout process for faster service and improved customer experience.
Server
Paramount Parks Assisted Living
12.2017 - 05.2018
- Offered companionship and kindness to elderly residents.
- Shared knowledge of menu items and flavors, enabling residents to make personal decisions based on taste and interest.
- Encouraged cognitive stimulation through interactive games and activities designed specifically for seniors.
- Adhered to proper food handling procedures and safety guidelines for the well-being of residents and team members alike.
- Engaged residents in meaningful conversation, socialization, and activity while providing personal care assistance.
Education
Dental Assistant Certification - Dental Assisting
Carrington College
Boise, ID09.2024
Skills
- Team Collaboration
- Appointment Scheduling
- Customer Service
- Computer Skills
- Critical Thinking
- Payment Processing
- Active Listening
- Staff Training
- Product Education
- Supply Ordering
Hobbies
- Playing guitar/singing
- Camping
- Hiking
- Decorating my home
- Sports
- Travel
Timeline
Member Service Specialist
Idaho Central Credit Union
11.2020 - Current
Barista
Starbucks
08.2019 - 11.2020
Cashier
Home Depot
05.2018 - 05.2019
Server
Paramount Parks Assisted Living
12.2017 - 05.2018
Dental Assistant Certification - Dental Assisting
Carrington College
Similar Profiles
Angie AnguianoAngie Anguiano
Assistant Manager at Idaho Central Credit UnionAssistant Manager at Idaho Central Credit Union
Esteban TorresEsteban Torres
Financial Service Officer at Idaho Central Credit UnionFinancial Service Officer at Idaho Central Credit Union
Payton OlsenPayton Olsen
Loan Officer (Online Relationship Agent) at Idaho Central Credit UnionLoan Officer (Online Relationship Agent) at Idaho Central Credit Union
Marisa TorresMarisa Torres
Quality Assurance Analyst at Idaho Central Credit UnionQuality Assurance Analyst at Idaho Central Credit Union
Jorge Rivera GonzalezJorge Rivera Gonzalez
Patient Access Specialist at Valor HealthPatient Access Specialist at Valor Health