Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Cynthia Fuentes
Long Beach,Ca
Work Preference
Summary
Professional Member Service Specialist with comprehensive experience in delivering exceptional member support and service. Adept at handling member inquiries, resolving issues efficiently, and enhancing member satisfaction. Strong focus on team collaboration and achieving results, with adaptability to changing needs. Skilled in communication, problem-solving, and building lasting member relationships, ensuring reliability and trustworthiness.
Overview
14
14
years of professional experience
Work History
Member Service Specialist
Automobile Club of Southern California
Long Beach, CA
04.2024 - Current
- Delivered exceptional customer service, addressing member inquiries and resolving issues effectively.
- Recommended specific products and services in alignment with individual needs, requirements, and specifications.
- Enhanced member satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Collaborated with team members to streamline service delivery protocols and enhance member satisfaction.
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
- Assisted members with DMV transactions , Notaries and purchasing amusement tickets.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply, as a control cashier.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained in bookkeeping and in Dmv audit.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
LEAD BAKER
Sodexo Inc
Costa Mesa, Ca
09.2019 - 04.2024
- Assist in planning for special holidays and events
- Developed and implemented new recipes to diversify menu offerings.
- Streamlined baking processes, reducing waste and improving productivity.
- Addressed customer inquiries professionally while offering personalized recommendations tailored to their tastes or dietary needs.
- Adhered to food safety regulations while handling ingredients, ensuring top-notch hygiene standards were maintained.
- Assist in all cashiering needs.
- Oversaw daily operations of baking department, ensuring high-quality product standards.
- Trained and mentored junior bakers to enhance skills and efficiency.
GUEST SERVICES
Susie cakes
Brentwood, Ca
09.2018 - 02.2019
- Provide excellent customer service
- Assist guests in the bakery and on telephone with all baked goods orders.
- Cleaning the counter and sweeping the inside and outside dining areas
- Handle aspects of same day and future deliveries
- Provided exceptional guest services, ensuring positive experiences for residents and visitors alike.
- Assisted in training new team members, providing guidance and support to ensure their success in the Guest Services Cashier role.
- Monitored inventory levels of essential supplies, proactively ordering replacements to avoid shortages or delays in guest services.
SALES ASSOCIATE
Daniels Jewelers
Culver City, Ca
06.2015 - 01.2020
- Provide excellent customer service, always connecting and building a relationship with the customers.
- Achieve personal quotas
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Mentored new associates, fostering a collaborative learning environment and skill development.
- Implemented visual merchandising standards, increasing product visibility and customer engagement.
- Provided exceptional customer service, enhancing client satisfaction and loyalty.
CASHIER
Bonus car wash
Santa Monica, Ca
09.2012 - 06.2015
- Answer phone calls and provide accurate information.
- Assisted in doing daily reports on excel
- In charge of opening and closing cashier registers
- Processed customer transactions efficiently using POS systems.
- Assisted customers with inquiries, providing exceptional service and support.
- Restock shelves with new products.
- Maintained accurate cash drawer, ensuring accountability and reconciliations.
- Trained new staff on cash handling procedures and customer service protocols.
- Monitored inventory levels for retail products, facilitating timely restocking efforts.
- Welcomed customers and helped determine their needs.
- Collaborated with team members to uphold cleanliness and organization in work area.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Orthopaedic Medical Magnet
Los Angeles, CA06-2012
Associates degree - professional baking
Los Angeles Technical Trade
Los Angeles, CA06-2019
Skills
- Customer service standards
- Strong empathy
- Customer service excellence
- Money handling
- Exceptional communication
- Data entry proficiency
- Account maintenance
- Cross-selling techniques
- Multitasking Abilities
- Attention to detail
- Team collaboration
- Time management abilities
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Member Service Specialist
Automobile Club of Southern California
04.2024 - Current
LEAD BAKER
Sodexo Inc
09.2019 - 04.2024
GUEST SERVICES
Susie cakes
09.2018 - 02.2019
SALES ASSOCIATE
Daniels Jewelers
06.2015 - 01.2020
CASHIER
Bonus car wash
09.2012 - 06.2015
High School Diploma -
Orthopaedic Medical Magnet
Associates degree - professional baking
Los Angeles Technical Trade