JESS DAVIS
Morgantown,WV
Summary
Dedicated scholar and advocate in Sociology focused on civil rights, LGBTQ+ equity, and working-class representation. Utilizes lived experience and regulatory expertise to empower underrepresented communities. Committed to fostering inclusivity and navigating complex systems to drive social change.
Overview
5
5
years of professional experience
Work History
Sales Associate
La-Z-Boy
Morgantown, WV
07.2026 - Current
- Managed customer furniture shopping experiences using consultative selling techniques, enhancing client satisfaction with quality home furnishings
- Processed transactions using POS systems, ensuring accuracy in inventory tracking and order fulfillment
- Collaborated with team members in fast-paced retail environment to support customer needs and improve shopping experiences
- Balance customer service demands with ongoing undergraduate studies, demonstrating strong time management and prioritization skills
Client Service Professional & Compliance Associate
H&R Block
Morgantown, WV
12.2024 - 04.2025
- Guided 12–15 daily client appointments through complex tax regulations, fostering understanding and trust.
- Processed transactions with 99% accuracy, providing accessible and judgment-free service to clients.
- Coordinated high-volume case documentation for multiple tax professionals while ensuring strict IRS confidentiality.
Key Holder & Operations Supervisor
Gameday Spirit
Morgantown, WV
03.2023 - 06.2023
- Led a team of 3, overseeing daily operations and fostering a collaborative environment. Ensured compliance with policies, handled cash operations, and resolved conflicts to maintain team cohesion.
Women's Brand Lead
Old Navy
Morgantown, WV
04.2021 - 09.2022
- Provided high-volume public-facing service, employing active listening to effectively identify customer needs and enhance satisfaction.
- Ensured inventory accuracy and adherence to procedures, supporting efficient operations in a fast-paced retail environment.
- Performed routine responsibilities to ensure smooth operations.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Morgantown High School
Morgantown, WVSkills
- Sales Techniques
- POS Systems
- Sales Compliance
- Customer Engagement
- Customer Resolution
- Customer Data Management
- Public-Facing Communication
- Documentation & Data Entry
- Microsoft Excel & Tax Software
- Team Collaboration
- Customer Advocacy
- LGBTQ Inclusive Service
ADVOCACY
Title: ADVOCATE & EMERGING SCHOLAR
EMPLOYMENT GAP NOTES
Title: ADVOCATE & EMERGING SCHOLAR
ADVOCACY & ACTIVITIES
Title: ADVOCATE & EMERGING SCHOLAR
Timeline
Sales Associate
La-Z-Boy
07.2026 - Current
Client Service Professional & Compliance Associate
H&R Block
12.2024 - 04.2025
Key Holder & Operations Supervisor
Gameday Spirit
03.2023 - 06.2023
Women's Brand Lead
Old Navy
04.2021 - 09.2022
High School Diploma -
Morgantown High School