Jennifer Dunbar
Palmerton,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Representative Retirement
Empower
04.2022 - Current
- Answer incoming telephone inquiries including requests for general account information, concerns related to contributions and withdrawals, product information, and how to make changes to an account
- Submit requests for research and follow-up if needed after the initial call
- Review, comprehend and implement all communication regarding plan updates and changes
- Run disbursement quotes
- Provide callers with education regarding retirement readiness
Front End Lead
Walmart
09.2019 - 04.2022
- Coached cashiers, courtesy clerks, and self-checkout attendants on engagement, check-out procedures, and best practices
- Modeled exceptional customer service and engagement behaviors
- Performed financial service transactions such as MoneyGram send and receives, check cashing, Money orders, Bill Pay and Lottery compliance
- Maintained store readiness with smooth completion of opening and closing tasks
Assistant Manager
Walmart
10.2015 - 09.2019
- Helped Store Manager run smooth operations by independently handling day-to-day requirements
- Coordinated employee schedules to provide adequate coverage according to business demands
- Reduced corporate costs by addressing shrinkage and employee turnover
- Assisted with training and developing new team members in company policies, procedures, and standards
Deli Department Manager / Zone Supervisor
Walmart
09.2010 - 09.2015
- Controlled risk by preparing drawers, counting totals, and resolving discrepancies
- Optimized front end operations by setting and improving schedules and workflow
- Coached front end and fresh associates on engagement, check-out procedures, and best practices
- Reviewed all corporate communications and reacted accordingly
- Received and priced merchandise, allocating correct products and quantities to fill sales floor displays while ensuring FIFO is followed
Education
High School Diploma -
Carbon County Vo Tech
Jim Thorpe, PA 06.2004
Skills
- Client Relationships
- Customer Service Satisfaction
- Performance Improvement
- Workflow Management
- Retirement Education
- Compliant Resolution
- Recordkeeping
Timeline
Representative Retirement
Empower
04.2022 - Current
Front End Lead
Walmart
09.2019 - 04.2022
Assistant Manager
Walmart
10.2015 - 09.2019
Deli Department Manager / Zone Supervisor
Walmart
09.2010 - 09.2015
High School Diploma -
Carbon County Vo Tech
Similar Profiles
Charmagne N. GelseyCharmagne N. Gelsey
Payroll Conversion Consultant at EmpowerPayroll Conversion Consultant at Empower
Al DankhaAl Dankha
Senior Associate Client Service Manager - GOVT at EmpowerSenior Associate Client Service Manager - GOVT at Empower
Adetola AkanjiAdetola Akanji
Driver at EmpowerDriver at Empower
Scott CarusoScott Caruso
Senior Settlement Analyst at EmpowerSenior Settlement Analyst at Empower
Joshua RikerJoshua Riker
Sales Lead/Retail Keyholder at GP MobileSales Lead/Retail Keyholder at GP Mobile