Summary
Overview
Work History
Education
Skills
Certification
References
Personalexperience
Timeline
Generic

Jess Lilly

Newark

Summary

Hard-working professional with 10+ years of experience and a proven knowledge of advocacy behavior, customer service, and case management. Empathetic, kind, honest, open-minded, and creative! Aiming to leverage my skills to successfully fill the position for professional and personal growth within the role of your company.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Account Manager

Discover
10.2023 - 07.2025
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Ensured compliance with industry regulations when dealing with clients.
  • Provided technical support to customers when needed.
  • Addressed customer questions and concerns regarding products and services.

Founder and Co-owner

L-n-LProductions
05.2012 - Current
  • I co-founded and managed a successful photography business, which was my primary focus until I began college.
  • Responsible for setting appointments, handling payments, organizing and executing photo shoots, editing, and overseeing marketing efforts.
  • I continue to take photography projects on a freelance basis.

Nanny

Private Employer
03.2021 - 10.2023
  • Assisted children with daily activities, such as dressing, bathing, feeding, chores, and schoolwork.
  • Planned age-appropriate activities to help foster physical, mental, and emotional development.
  • Supervised two children, school age and infant, during extended 24-48 hour shifts.

Co-Teacher/Aide

Par Excellence
02.2023 - 06.2023
  • Assisted in developing and implementing lesson plans to meet the needs of all students.
  • Collaborated with lead teacher to create a positive learning environment for students.
  • Provided support to struggling learners through differentiated instruction strategies.
  • Conducted small group instruction on specific topics as needed.

Patient Care Specialist

Verdant Creations
03.2020 - 10.2020
  • My time at Verdant Creations afforded me one-on-one experiences with clients.
  • Furthering my abilities to think on my feet and problem solve on a personalized, case-by-case level.
  • Retail operations experience, including managing the register, handling inventory, overseeing online ordering, writing prescriptions, and packaging prescriptions.

Supervisor and Co-Teacher

Love and Learning Childcare
08.2017 - 07.2019
  • While working at Love and Learning Childcare, I provided a positive, creative, and safe environment for children in daycare and school settings.
  • I also supervised a team of up to 5 teachers, performed administrative tasks following state laws and regulations.

Intern

Mental Health of America
05.2016 - 12.2016
  • During my time with Mental Health of America, I worked with Bridges Out of Poverty and other parental support programs
  • Participated in group facilitation and research to strengthen skills under two different mentors
  • Hands-on experience to learn leadership and strategies in Human Services

Education

Mental Health Technician -

Central Ohio Technical College
Newark, Ohio
01.2021

Drug Studies Counselor -

Central Ohio Technical College
Newark, Ohio
01.2021

Associates - Human Services

Central Ohio Technical College
Newark, Ohio
01.2017

Bachelor of Science - Computer Science

Wilmington University
New Castle, DE

Skills

  • Customer Service
  • Payment collecting
  • Customer Relationships
  • Compliance requirements
  • Persuasive Negotiations
  • Goal-Oriented
  • Teamwork and Collaboration
  • Behavior Modeling
  • Positive Reinforcement
  • Social skill development
  • Patient information protection
  • Patient education and counseling
  • Medical marijuana support
  • FDA Drug Safety Guidelines
  • HIPAA
  • Drug Inventory Management
  • Adaptability
  • Self Motivation
  • Ethics and integrity
  • Client engagement
  • Growth mindset

Certification

  • CNP - Certified Notary Public
  • Loan Signing Agent
  • R.O.N - Remote Online Notary

References

Available upon request.

Personalexperience

  • While working at Love and Learning Childcare I provided a positive, creative, and safe environment for children in a daycare setting. I also supervised a team of up to 5 teachers; performed administrative tasks, following state laws and regulations.
  • During my time with Mental Health of America, I worked with Bridges Out of Poverty and other parental support programs. Participated in group facilitation and research to strengthen skills under two different mentors. Hands-on experience to learn leadership and strategies in Human Services.
  • My time at Verdant Creations afforded me one on one experiences with clients. Furthering my abilities to think on my feet and problem solve on a personalized, case by case level.

Timeline

Account Manager

Discover
10.2023 - 07.2025

Co-Teacher/Aide

Par Excellence
02.2023 - 06.2023

Nanny

Private Employer
03.2021 - 10.2023

Patient Care Specialist

Verdant Creations
03.2020 - 10.2020

Supervisor and Co-Teacher

Love and Learning Childcare
08.2017 - 07.2019

Intern

Mental Health of America
05.2016 - 12.2016

Founder and Co-owner

L-n-LProductions
05.2012 - Current

Drug Studies Counselor -

Central Ohio Technical College

Associates - Human Services

Central Ohio Technical College

Bachelor of Science - Computer Science

Wilmington University

Mental Health Technician -

Central Ohio Technical College

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