Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessa Setter

Vista,CA

Summary

Dynamic leader with a proven track record at Carlsbad Police Department, adept in crisis management and emergency response coordination. Excelled in customer engagement at Sew Sporty/Stonewear Designs, boosting sales through strategic development. Skilled in Microsoft Office and Adobe, demonstrating exceptional multitasking and team leadership. Achieved consistent merit-based recognition for performance excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Mortgage Loan Originator

08.2018 - Current
  • Originated loans and assisted senior-level credit officers with complex loan applications
  • Provided expert financial advice and mortgage for personal loans
  • Determined appropriate rate locks, issuance of disclosures, overage and underage waivers, and fee waivers
  • Executed loan origination process, including ordering credit reports, appraisals, and preliminary title reports
  • Analyzed applicant's financial status, credit, and property evaluation to determine feasibility of granting loan
  • Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines
  • Streamlined the loan origination process, reducing application turnaround time by 20% through effective coordination with credit, appraisal, and title report services

Police Communications Operator/911 Dispatcher

Carlsbad Police Department
Carlsbad, USA
05.2024 - 08.2024
  • Emergency Response Management: Efficiently received and prioritized emergency calls, including medical, fire, and police requests, ensuring rapid and accurate dispatching of appropriate emergency services
  • Communication Skills: Maintained clear and calm communication with distressed individuals while gathering essential information and providing critical instructions until help arrived
  • Multi-tasking: Handled multiple simultaneous calls and radio communications, demonstrating exceptional organizational and decision-making skills under high-pressure situations
  • Data Entry and Record-Keeping: Accurately entered and updated information in computer-aided dispatch (CAD) systems and maintained detailed records of calls, responses, and incidents
  • Coordination with Agencies: Collaborated with police, fire, and medical personnel to ensure coordinated responses and efficient handling of emergencies
  • Emergency Protocols: Followed established protocols and procedures for various types of emergencies, including natural disasters, medical emergencies, and criminal activities

Customer Service/Sales Manager

Sew Sporty/Stonewear Designs
08.2015 - 02.2018
  • Managed all retail accounts, invoicing, entering orders, customer service, and generated leads to sales representatives
  • Performed cold calls and marketing strategies to ensure an overabundance of revenue
  • Attended Outdoor Retailer trade shows as company's main representative
  • Responsible for custom production of outdoor active apparel and managing retail store sales
  • Main contact and manager for over a hundred Team Stores
  • Intake customer orders and prepare each item for cut and sew construction
  • Handle hundreds of individual items at a time ensuring customized sizing, logos, and personalization are precise for each order
  • Earn consistent merit-based raises and bi-annual bonuses for individual and team performance and increased sales

Education

Bachelor of Science - Business Administration

University of Phoenix
Kearney Mesa, CA
01.2009

associate degree -

College of the Canyons
Valencia, CA
01.2001

Skills

  • Expertise in loan closing and negotiation
  • Team leadership
  • Customer engagement and retention strategies
  • Crisis management and emergency response coordination
  • Trusted Management
  • Strong business development
  • Proficient in Microsoft Office
  • Proficient in Adobe
  • Proficient in Proprietary Systems

Certification

  • DFPI Mortgage Loan Originator License, CA-DBO1750151
  • Arizona Loan Originator License, 1006598
  • FEMA Emergency Management Institute, IS-100.C, IS-200.C, IS-700B, IS-703.B, IS-800.D

Timeline

Police Communications Operator/911 Dispatcher

Carlsbad Police Department
05.2024 - 08.2024

Mortgage Loan Originator

08.2018 - Current

Customer Service/Sales Manager

Sew Sporty/Stonewear Designs
08.2015 - 02.2018

Bachelor of Science - Business Administration

University of Phoenix

associate degree -

College of the Canyons

Similar Profiles

CREATE PROFILE
Jessa Setter