Summary
Overview
Work History
Education
Skills
Who I Am
Timeline
Generic

Cresta Spitzmiller

Elizabeth,CO

Summary

Mortgage Loan Originator with extensive experience at Pulte Mortgage, specializing in client advising and loan structuring. Proven ability to resolve complex issues and build strong relationships, consistently surpassing sales targets. Expertise in regulatory compliance and precise documentation ensures smooth mortgage processes. Dedicated to enhancing customer satisfaction and facilitating successful loan applications. Results-driven professional with extensive experience in mortgage loan origination and customer relationship management. Skilled in effective communication and sales negotiation, consistently achieving goals while guiding clients through the mortgage application process.

Overview

13
13
years of professional experience

Work History

Mortgage Loan Originator

Pulte Mortgage
Denver, CO
02.2024 - Current
  • Networking to find new mortgage clients
  • Meeting with potential clients to advise them on the mortgage process
  • Gathering financial documents and information from clients
  • Submitting mortgage applications
  • Working with Real Estate Agents, Appraisers, Loan Processors, Underwriters and other professionals
  • Monitoring the loan application process
  • Resolving problems that arise with applications
  • Keeping clients updated on their mortgage statuses

Community Account Manager

Comcast
Denver, CO
08.2022 - 12.2023
  • Consistently in the top 3% of the company's Community Account Managers.
  • Exceed sales goals including net add improvement and penetration goals as established by local market.
  • Call on and visit all new build MDU properties on regular and consistent basis.
  • Develops strong working relationships with property management and leasing staff of MDU properties and leverage their support through onsite programs and events.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Effectively utilizes with high proficiency Microsoft Office, Google, Facebook, Twitter, mobile apps and other software programs and social media to drive online marketing efforts.
  • Proactively follows-up with customer and property staff as appropriate regarding sales, product, technical or customer care issues.

Bus Driver

Douglas County School District
Parker, CO
02.2020 - 11.2022
  • Transport students to and from school and special events
  • Adhere to an assigned schedule
  • Arrive at pick-up and drop-off points in a timely manner
  • Ensure the safety of all bus passengers
  • Complete maintenance records and incident reports
  • Conduct daily inspections of the vehicle prior to operation

Sr. Inside Sales Relationship Manager

CenturyLink
Denver, CO
03.2018 - 09.2019
  • Responsible for handling inbound customer calls for care, sales, & retention for CenturyLinks Advanced Solutions product portfolio.
  • To be accountable for protecting base revenue, incremental new sales to existing clients, new logo sales, and meeting/exceeding sales/service targets and quality customer service expectations.
  • Responsible for updating relevant customer information - including but not limited to customer activity; funnel; opportunity updates; maintenance of monthly goals; customer proposals; customer contracts.
  • Effectively resolve customer issues/problems and attempt to transition those calls into sales opportunities.

Loyalty Customer Account Executive

Comcast
Colorado Springs, CO
07.2012 - 09.2017
  • Acts as a product consultant, promoting, recommending, and providing a solution by selling the value of Comcast products and services based on a logical relationship to the customer's needs and interests.
  • Provide strong understanding and enthusiasm around technology especially around Comcast products and services.
  • Maintain detailed sales product knowledge, including competitive information.
  • Retains customers by probing for current level of satisfaction and identifying reasons for request to disconnect where applicable.
  • Overcome concerns, resolving customer concerns through active listening, empathy, professionalism, and problem solving.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Assisting my supervisor in coaching to loyalty CAEs to maintain required service levels; and provide immediate feedback to associates to increase productivity levels.

Education

Some College (No Degree) - Sales

Colorado Technical University
Colorado

Skills

  • Detail orientation
  • Active listening
  • Sales negotiation
  • Mortgage applications
  • Client advising
  • Financial documentation
  • Loan monitoring
  • Problem resolution
  • Customer relationship management
  • Effective communication
  • Document preparation
  • Credit evaluation
  • Loan structuring
  • Regulatory compliance
  • Payment collection
  • Application tracking
  • Closing coordination
  • Loan product promotion
  • Relationship selling
  • Licensed mortgage loan originator

Who I Am

Authentically authentic with a drive and passion for helping customers purchase new homes. I love relationships and building them with new people. I care about the people I am working to get into new homes. I care that it is successful and will work as if I am helping my family, friends or neighbors. My overall retention rate of 95% in the last two years which is the start of my MLO career.  I have a current Nationwide Mortgage Licensing System (NMLS) Safe Act registration number and possess a current Colorado drivers’ license. I take pride in being able to get on my customers level and explain loan terms and policies to people of all types of backgrounds. Very familiar with Tila-Respa and NMLS and what they mean or stand for. Mortgage experience of nearly 2 years and have loved every minute of it. I may not have a decade under my belt but I have so much passion and potential to thrive in a career with your company that I know I am worth investing into as your return on investment will be great.

Timeline

Mortgage Loan Originator

Pulte Mortgage
02.2024 - Current

Community Account Manager

Comcast
08.2022 - 12.2023

Bus Driver

Douglas County School District
02.2020 - 11.2022

Sr. Inside Sales Relationship Manager

CenturyLink
03.2018 - 09.2019

Loyalty Customer Account Executive

Comcast
07.2012 - 09.2017

Some College (No Degree) - Sales

Colorado Technical University
Cresta Spitzmiller