Jessabel Mendoza
Alhambra,CA
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Multi-tasking Shift Leader well-known for successfully executing new initiatives dedicated to creating workplace culture consistent with organization's mission and values. Offers expertise combined with quality-focused mindset.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Starbucks
Pasadena, CA
05.2017 - Current
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Regulated pricing, inventory count and supply during shift hours.
Team Lead
Target
Alhambra, CA
09.2015 - 09.2016
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Continuously checked products for quality assurance according to strict guidelines.
Leader
Albertsons Market
Alhambra, CA
05.2013 - 06.2014
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on and assigned duties.
- Oversaw day-to-day activities of employees in establishment, fostering inspiring atmosphere to optimize employee experiences.
- Coordinated weekly meetings for internal and external groups.
- Led team by answering complex customer questions and .
Food Service Worker
Taco Bell
Alhambra, CA
02.2011 - 08.2013
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
Education
High School Diploma -
Alhambra High School
Alhambra, CA06.2010
Skills
- Staff Management
- Business Development
- Operations management
- Cash handling expertise
- Safety understanding
- Inventory control and record keeping
- Conflict resolution techniques
Languages
Spanish
Limited Working
Timeline
Shift Supervisor
Starbucks
05.2017 - Current
Team Lead
Target
09.2015 - 09.2016
Leader
Albertsons Market
05.2013 - 06.2014
Food Service Worker
Taco Bell
02.2011 - 08.2013
High School Diploma -
Alhambra High School