Meticulous Dispatch Supervisor with 26-year background monitoring daily on road performance and coordinating transportation activities. Detail-oriented collaborator skillful in successfully solving issues and distributing driver assignments. Recognized as team player with well-honed leadership and critical thinking skills. Looking to take on a part time job that will fulfill my needs and help others as well.
Hi, I’m
Jessaca Brown
Lenoir,NC
Summary
Overview
29
years of professional experience
Work History
UPSLenoir, NC
Part Time Dispatch Supervisor
06.1998 - Current
Job overview
- Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Optimized routes through careful planning, realizing cost savings for company.
- Optimized routes through careful planning, realizing cost savings for company.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Communicated with customers to provide delivery updates and resolution.
- Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked effectively in fast-paced environments.
- Scheduled deliveries and pickups according to customer needs.
- Answered phone calls and responded to customer emails.
Caldwell County DSSLenoir, NC
Administrative Assistant
10.1994 - 05.1998
Job overview
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Executed record filing system to improve document organization and management.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Assisted development and implementation of new administrative procedures.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Provided professional services and support in a dynamic work environment.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Excellent communication skills, both verbal and written.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Skilled at working independently and collaboratively in a team environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Applied effective time management techniques to meet tight deadlines.
Education
Hibriten Lenoir, NC
High School Diploma
06.1990
University Overview
Skills
- Active Listening
- Shipping and Logistics
- Assertiveness
- Client Relations
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Administrative and Office Support
- Decision-Making
- Appointment Scheduling
- Documentation
- NC Driver's License
Timeline
Part Time Dispatch Supervisor
UPS
06.1998 - Current
Administrative Assistant
Caldwell County DSS
10.1994 - 05.1998
Hibriten
High School Diploma