Jessalyn Thongdy-Sihabout
Spokane Valley
Summary
Experienced with coordinating ground service operations and delivering top-notch customer service. Utilizes effective communication and organizational skills to manage tasks efficiently. Strong understanding of safety protocols and teamwork in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Ground service agent
Horizon air, Spokane
10.2025 - Current
- A ground service agent helps ensure flights depart and arrive safely. Some operational support that this agent does is; aircraft handling, passenger assistance, safety procedures.
Team member & Starbucks barista
Target, Spokane Valley
10.2023 - 02.2026
- At Target, we’re empowered to make shopping quick and easy for guests at the check lanes, guest services, gift registry, pick-up, and drive-up while ensuring exceptional quality. Just recently moved to Starbucks, and I have gained the knowledge of coffee and the coffee industry. As well as polishing my skills with customer service.
Education
High School Diploma -
Ridgeline Highschool
Liberty Lake06.2025
Associate of Science -
Spokane Community College
Spokane06.2028
Skills
- Customer service
- Critical thinking
- Communication
- Problem-solving
- Adaptability
- Proficient in Microsoft applications (Word and Excel)
- Cash-handling
- Safety awareness
- Baggage handling
- Operational efficiency
- Willing to learn
- Problem-solving abilities
Certification
Food Handlers Card - Feb 2025
LANGUAGES
English
Timeline
Ground service agent
Horizon air, Spokane
10.2025 - Current
Team member & Starbucks barista
Target, Spokane Valley
10.2023 - 02.2026
High School Diploma -
Ridgeline Highschool
Associate of Science -
Spokane Community College