JESSA MAE ROBERSON
Colorado Springs,CO
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Order management rep2 position. Ready to help team achieve company goals. Motivated Order Management Representative processes and tracks customer orders in fast-paced environment with demonstrated commitment to customer service excellence. Multitasks, prioritizes and problem solves while creating and maintaining well-organized workflow.
Overview
9
9
years of professional experience
Work History
ORDER MANAGEMENT REP 2
ALLEGION -SCHLAGE LOCK
2016.11 - Current
- Recommended merchandise and services that would meet customer needs.
- Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
- Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
- Utilized customer service software to accurately enter customer data, process orders and update customer records.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Forecasted with vendors to allocate stock ahead of customer order to reduce lead times.
- Reviewed order terms and conditions with customers to comply with company policy.
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
BACK UP LEAD
ALLEGION-SCHLAGE
2014.06 - 2016.12
- Directed and supervised team.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Worked different stations to provide optimal coverage and meet production goals.
- Held weekly team meetings to inform team members on company news and updates.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Flexible any workstation from all locks and cylinder.
Education
Associate of Science - Business Administration And Management
Pikes Peak Community College
Colorado Springs, CO12.2017
Bachelor of Science - Information Technology
NORTHERN NEGROS STATE OF SCIENCE AND TECHNOLOGY
SAGAY CITY PHILIPPINES03.2009
Skills
- Applications Knowledge
- Verify Information
- Shipment Tracing
- Customer Support
- Review Orders
- Order Process Management
- Audit Risk Management
- Customer Satisfaction
Languages
TAGALOG
Timeline
ORDER MANAGEMENT REP 2
ALLEGION -SCHLAGE LOCK
2016.11 - Current
BACK UP LEAD
ALLEGION-SCHLAGE
2014.06 - 2016.12
Associate of Science - Business Administration And Management
Pikes Peak Community College
Bachelor of Science - Information Technology
NORTHERN NEGROS STATE OF SCIENCE AND TECHNOLOGY
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