Summary
Overview
Work History
Education
Skills
Volunteer Fire Fighter
Timeline
Generic
Jessamin Allen

Jessamin Allen

Penobscot,ME

Summary

Driven, well-organized and bringing many years of stock management, merchandising and customer support experience. Strong problem solver with excellent time management skills. Talented Customer Support Analyst highly knowledgeable. Consistently delivers above-and-beyond support to serve customers' needs, build loyalty and maximize company profits. Detail-oriented, service-focused and reliable in solving technical problems.

Overview

25
25
years of professional experience

Work History

Customer Support

Zimmer Biomet
Warsaw, IN
04/01/17 - Current
  • Oversaw customer support services for multiple locations.
  • Answered questions and resolved concerns for customer support.
  • Promoted positive customer support training experience after application completion.
  • Delivered customer support to high call load each shift.
  • Met or exceeded customer service metrics by providing excellent customer support.
  • Assisted with customer support services, e-mail and inbound calling for Zimmer Biomet organizations.
  • Researched, identified and responded to client inquiries expeditiously, providing reactive and proactive customer support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Inn Manager

Blue Hill Farm Country Inn
Blue Hill, ME
07.1999 - 01.2007
  • Provided concierge services such as restaurant recommendations or transportation arrangements.
  • Assigned duties to staff members based on their skillset and experience level.
  • Assisted guests with any needs they had during their stay at the Inn.
  • Established policies regarding payment methods accepted at the Inn.
  • Ensured that all rooms were cleaned, stocked, and inspected prior to guest arrival.
  • Maintained accurate records of daily operations such as reservations, check-ins and outs, room availability, taxes, payments received.

Surgical Technologist

Northernlight Blue hill Hospital
Blue Hill, ME
02/01/07 - 03/30/17
  • Communicated effectively with surgeons, nurses, anesthesiologists, and scrub techs while performing duties in the OR environment.
  • Assisted in positioning patients on operating table and covered them with sterile drapes.
  • Prepared and maintained sterile field for surgical procedures.
  • Set up equipment, tools and supplies for procedures and organize instruments as directed in surgeons' preference cards.
  • Assisted surgeon by passing instruments and sterile supplies throughout operation.
  • Recounted surgical instruments and supplies at end of operation, eliminating chance of items left inside patient.
  • Ensured all necessary equipment was available for each procedure.
  • Cleansed and disinfected operating rooms after procedures were completed.
  • Organized operating room by setting up surgical trays with instruments according to surgeon preference.
  • Verified correct identification of patient prior to any operation or procedure.

Education

Associate of Science - Surgical Technology

Eastern Maine Community College
Bangor, ME
01-2007

High School Diploma -

George Stevens Academy
Blue Hill, NE
06-2002

Skills

  • Complaint Handling
  • Customer Relations
  • Account Management
  • Training and Coaching

Volunteer Fire Fighter

  • I am accountability for the department which means I work with scene command to make sure how goes into the fire comes out in the correct amount of time, and all tolls are out back.
  • I am also the secretary for department. Keeping minuets for monthly meetings and helping to find grants for the department.

Timeline

Inn Manager

Blue Hill Farm Country Inn
07.1999 - 01.2007

Customer Support

Zimmer Biomet
04/01/17 - Current

Surgical Technologist

Northernlight Blue hill Hospital
02/01/07 - 03/30/17

Associate of Science - Surgical Technology

Eastern Maine Community College

High School Diploma -

George Stevens Academy

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Jessamin Allen