Josiah Ivery
Anna,Texas
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Looking for an opportunity to learn and grow in a career path that will be fulfilling. Willing to learn everything there is to know to become successful.
Overview
7
7
years of professional experience
Work History
Customer Support
Indoor Golf Shop
06.2023 - Current
- Drove change and improvement for customer support team by identifying enhancements and forwarding suggestions to senior leadership.
- Provided customer support to clients, answering questions and addressing concerns.
- Responded promptly to incoming sales leads and requests for technical support.
- Provided IT support by setting up and maintaining computers and other necessary technology.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Lead Customer Service Representative
Apex Centre
04.2022 - Current
- Serves as a manager on duty various days and evenings throughout the week and on weekends.
- Process sales, cash handling, and drawer count down accuracy required at each shift.
- Promote all facilities, programs and services when in contact with members and guests.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
Amazon Delivery Driver
Amazon
07.2021 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
Customer Service Representative
Apex Centre
07.2019 - 04.2022
- Greeted and checked in gym members
- Marketed different programs and offerings the facility had
- Made multiple sales of memberships
- Gave tours of the facility
Customer Service Representative
Ohio Employment
01.2021 - 05.2021
- Responded proactively and positively to rapid change.
- Helped Customers upload documents to their accounts.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed and updated databases to handle customer data.
- Listened to client concerns and issues with sympathy and the sincere desire to help
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Crew Member
Pizza Hut
06.2017 - 01.2019
- Took customer orders
- Prepared pizza as ordered
- Received payments from customers; over the phone and in person
- Worked well with teammates and accepted coaching from management team.
- Washed dishes and cleaned work areas according to assignment sheets.
Education
Associate of Applied Science - Cybersecurity
Collin College
McKinney, TX08.2024
High School Diploma -
Anna High School
Anna, TX05.2018
Skills
- Customer Support
- Complaint Handling
- Customer Relationships
- Attention to detail
- Communication
- Problem solving
- Interpersonal Skills
- Reporting and Analysis
Timeline
Customer Support
Indoor Golf Shop
06.2023 - Current
Lead Customer Service Representative
Apex Centre
04.2022 - Current
Amazon Delivery Driver
Amazon
07.2021 - Current
Customer Service Representative
Ohio Employment
01.2021 - 05.2021
Customer Service Representative
Apex Centre
07.2019 - 04.2022
Crew Member
Pizza Hut
06.2017 - 01.2019
Associate of Applied Science - Cybersecurity
Collin College
High School Diploma -
Anna High School
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