Jessica A. Bracken
Indianapolis,IN
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities. I wish to excel in this field with hard work, perseverance and dedication, given the opportunity.
Overview
17
17
years of professional experience
Work History
HR Senior Specialist
Ascension Ministry Service Center
08.2018 - 05.2026
- Analyzed service data to identify trends, informing program adjustments and resource allocation strategies.
- Oversaw project timelines and deliverables, ensuring alignment with organizational goals and client needs.
- Mentored junior staff members in professional development, enhancing team capabilities and performance outcomes.
- Followed all company policies and procedures to deliver quality work.
Customer Service Representative
GovPayNet
05.2016 - 08.2018
- Take an average of 80-100 inbound calls with a resolution average of 70%, process credit card transactions for bails, bonds, traffic tickets, court ordered payments, commissary, child support, etc.; documentation of the call, provide exceptional customer service to all callers.
Team Lead
Global Plastics, Inc.
07.2014 - 04.2016
- Supervise Operators, Data Entry, Addressed behavioral issues of staff, trained staff daily, inspected product to ensure quality.
- Developed training programs to mentor junior staff on operational best practices and safety protocols.
Assistant Manager
Tuchman Cleaners
08.2012 - 06.2014
- Opened/closed the store, handled store cash transactions and deposits, managed the store inventory, ordered product, provided customer service to clients, scheduling of staff, ensured the proper cleaning protocol was followed.
Deli Manager
Safeway Foods
07.2009 - 05.2012
- Filled large orders in a timely fashion for customers, managed inventory for the deli, ordered product to maintain the store needs in advance, managed employee schedules, delivered customer service to all clients and staff.
Education
General Education Diploma -
North Central High School
05-2006
Skills
- Innovation management
- Documentation management
- Analytical thinking
- Customer relations
- Average typing speed of 40 WPM
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- PeopleSoft
- Google Sheets
- Excels in delivering Customer Service
Timeline
HR Senior Specialist
Ascension Ministry Service Center
08.2018 - 05.2026
Customer Service Representative
GovPayNet
05.2016 - 08.2018
Team Lead
Global Plastics, Inc.
07.2014 - 04.2016
Assistant Manager
Tuchman Cleaners
08.2012 - 06.2014
Deli Manager
Safeway Foods
07.2009 - 05.2012
General Education Diploma -
North Central High School