Jesse Alderson
Fairfax,IA
Summary
An experienced customer service representative who has been recognized by employers and customers. Energetic employee that works well with other team members.
Overview
11
11
years of professional experience
Work History
Team Lead
Transamerica Retirement Solutions
Cedar Rapids, US
11.2017 - Current
I started as a customer service representative in 2017 handling customer inquires regarding retirement plans. In 2018 I was promoted to concierge. I am currently a team lead going on 4 years. My responsibilities include assisting in chat answering questions, daily live monitors and providing feedback, supporting calls during busy times, and assisting representatives with anything they might need to help them be successful.
CDT Outbound sales
GoDaddy
Hiawatha, US
03.2017 - 10.2017
- Reach out to current customers and sell GoDaddy products that meet business needs
Website Upsell
Hibu
Cedar Rapids, US
09.2016 - 12.2016
- Sell websites/digital advertising to small/medium businesses
Front desk agent/Telephone operator
Doubletree
Cedar Rapids, US
01.2015 - 08.2015
- Answer all incoming calls
- Check guests in/out
- Fulfill guest request
Sales associate / Customer Service
Theisen's
Cedar Rapids, US
04.2014 - 01.2015
- Help customers and attend to customer needs
- Keep assigned department organized
- Handle cash and credit card transactions with customers
Sales associate / Customer Service
JC Penney
Cedar Rapids, US
10.2013 - 01.2014
- Help customers and attend to customer needs
- Keep assigned department organized
- Handle cash and credit card transactions with customers
Education
Associates - Business Management
Kirkwood Community College
Cedar Rapids, IA05-2025
High School Diploma -
Prairie High School
Cedar Rapids, IA05-2014
Skills
- Excellent communication skills
- Organizational skills
- Responsible
- Self-Motivated
- Punctual
- Multitasker
Personal Information
Authorized To Work: US
Timeline
Team Lead
Transamerica Retirement Solutions
11.2017 - Current
CDT Outbound sales
GoDaddy
03.2017 - 10.2017
Website Upsell
Hibu
09.2016 - 12.2016
Front desk agent/Telephone operator
Doubletree
01.2015 - 08.2015
Sales associate / Customer Service
Theisen's
04.2014 - 01.2015
Sales associate / Customer Service
JC Penney
10.2013 - 01.2014
Associates - Business Management
Kirkwood Community College
High School Diploma -
Prairie High School
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