Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tomeka Williams

Winnsboro,LA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. With 15 years in customer service, and a motivation to find the company that I can expand, thrive, and retire from. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

15
15
years of professional experience

Work History

Team Lead

Walmart
Dallas, TX
06.2019 - 05.2022
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Participated in cross-functional team-building activities.
  • Reported updates in regards to project specifications, progress, identified conflicts and team activities.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.

Cashier/Customer Service

Walgreens
Monroe, LA
12.2018 - 08.2019
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Stocked shelves with merchandise when needed.
  • Followed company security procedures for handling large sums of money.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Greeted customers and answered any questions they had about the store's products and services.

Consumer Loan Doc Specialist

JP Morgan Chase
Monroe, LA
05.2017 - 01.2018
  • Knowledge of custodial documents
  • Excellent verbal and written communication skills
  • File, pull, and verify to make sure all documents belong in files
  • Ability to interact with all levels of management
  • Ability to pay strong attention to details
  • Ability to push gondolas loaded with loan files.

Customer Service Rep./Case Worker I

HMS
Irving, TX
10.2011 - 06.2016
  • Answer telephones and transfer to appropriate staff member
  • Verify health insurance with several companies over the phone or online
  • Ability to maintain organizational skills
  • Ability to work well in a team environment
  • Ability to work well under pressure and meet tight deadlines
  • Provide administrative support to multiple departments and project based work
  • Knowledgeable in different software systems: Encare, Citrix, Ibes, Microsoft Office, and NC states system.

Customer Service Representative

Bank of America
Plano, TX
07.2009 - 10.2009
  • Receive short sale status inbound calls
  • Ability to email negotiators
  • Escalated issues and follow up with customers.

Inventory Manager

Metro PCS
Mesquite, TX
08.2007 - 10.2008
  • Respond to all sales and customer issues
  • Provide coordination and monitoring of all sales and non-sales tasks, direction, and motivation
  • Ensure that all procedures are followed to company policy
  • Create a very positive sales/buying experience for the customer
  • Identify customer needs and provide information about the benefits of our service.

Education

High School Diploma -

Stratford Career Institute
Albanys Vt
10.2005

Skills

  • Data Entry
  • Customer Service
  • Citrix
  • Oracle
  • Detail oriented with excellent organization and time management skills
  • Excellent communication skills
  • Skilled in conflict resolution
  • Excellent multi-tasking skills
  • Collaboration
  • Decision Making
  • Coaching
  • Shift Scheduling

Timeline

Team Lead

Walmart
06.2019 - 05.2022

Cashier/Customer Service

Walgreens
12.2018 - 08.2019

Consumer Loan Doc Specialist

JP Morgan Chase
05.2017 - 01.2018

Customer Service Rep./Case Worker I

HMS
10.2011 - 06.2016

Customer Service Representative

Bank of America
07.2009 - 10.2009

Inventory Manager

Metro PCS
08.2007 - 10.2008

High School Diploma -

Stratford Career Institute

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Tomeka Williams