Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jesse Baldwin

Freeport,NY

Summary

Dynamic leader with a proven track record at Kenyatta's Residential Home, adept in crisis management and fostering cultural sensitivity. Excelled in volunteer management, significantly enhancing donor relations and team performance. Demonstrates a compassionate approach, driving program success and stakeholder satisfaction through strategic planning and effective change management.

Overview

25
25
years of professional experience

Work History

Shelter Coordinator

B & B House
Freeport, NY
09.2018 - Current
  • Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
  • Implemented and evaluated staff, volunteer or training programs.
  • Spoke to community groups to explain and interpret purposes, programs, and policies.
  • Determined organizational policies regarding program eligibility, requirements and benefits.
  • Prepared and maintained budgets, personnel records or training manuals.

Program Manager

Kenyatta's Residential Home
Baldwin, NY
05.2008 - 09.2018
  • Proposed or approved modifications to project plans.
  • Delegated work to staff, setting priorities and goals.
  • Facilitated change management processes, supporting the organization and stakeholders through program transitions.
  • Provided guidance and support to team members in order to achieve targets within defined deadlines.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Customer Service Representative Team Lead

Sunlight Ecoservices, LLC
Jamaica, NY
07.1999 - 03.2007
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Coordinated schedule to maintain appropriate staff coverage.
  • Identified opportunities for process improvements within the department.
  • Provided guidance and support to Customer Service Representatives on a daily basis.
  • Facilitated team building activities to promote collaboration among staff members.

Education

GED -

Eramus Hall High School
Brooklyn, NY
06-1994

Skills

  • Crisis management
  • Cultural sensitivity
  • Volunteer management
  • Compassionate nature
  • Animal care
  • Donor relations

Timeline

Shelter Coordinator

B & B House
09.2018 - Current

Program Manager

Kenyatta's Residential Home
05.2008 - 09.2018

Customer Service Representative Team Lead

Sunlight Ecoservices, LLC
07.1999 - 03.2007

GED -

Eramus Hall High School

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Jesse Baldwin